Advertisement

06.13.2008 at 09:57AM PDT, ID: 23483373
[x]
Attachment Details
[x]
The Solution Rating System

With so many solutions, how can you tell which solutions are most likely to help you and which ones are not? To provide you with a tool to use, we rate our solutions based on various elements that most accurately determine if a solution is a quality solution. To explain what factors affect the solution rating, here are the elements we take into consideration when formulating our solution rating.

  • The Grade of the Solution
  • The Zone Rank of the Expert Providing the Solution
  • The Number of Author and Expert Comments
  • The Number of Experts Contributing
  • The Feedback of the Community

Your Input Matters
Because of the way the system is set up, the most important variable in this equation is you. As a member of Experts Exchange, you are able to cast your vote on the quality of the solutions in regard to how complete, accurate, helpful and easy to understand each solution is. When you provide your feedback, each rating is adjusted accordingly. So, if you see a solution that has a poor rating that you think is a good solution, let us know by rating it. As you do, the rating will be adjusted and will become more accurate for other members of our site.

If you have any suggestions that you would like to make for our rating system, please ask a question in the Suggestions Zone of Community Support.

Thank you!
9.2

How do I find what is causing my pop-ups?

Asked by mjgreenley in Anti-Virus Applications, Security Utilities, HijackThis Software

Tags: , , ,

I am fixing a friend of mine's, mother's computer. I have already cleaned it pretty well and have got rid of a bunch of vruses, but she still has a lot of pop-ups that I can't get rid of, even using pop-up blockers. Also, Norton tells me that the machine is still infected with viruses...but does not give me any other information other than telling me that it's infected(no virus names or descriptions). I've already ran Smitfraud and hijackthis. Here is the current hijack this log file:


Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 12:52:54, on 6/13/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16640)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\iWin Games\iWinGamesInstaller.exe
C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\PROGRA~1\SYMNET~1\SNDWarn.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\NOTEPAD.EXE
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Windows Internet Explorer provided by Comcast
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll
O3 - Toolbar: Comcast Toolbar - {4E7BD74F-2B8D-469E-93BE-BE2DF4D9AE29} - C:\PROGRA~1\COMCAS~1\COMCAS~1.DLL
O3 - Toolbar: GamesBar - {6F282B65-56BF-4BD1-A8B2-A4449A05863D} - C:\Program Files\GamesBar\oberontb.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll
O3 - Toolbar: eGames Toolbar - {4E7BD74F-2B8D-469E-85B2-BC27FE9AAE2E} - C:\PROGRA~1\EGAMES~1\EGAMES~1.DLL
O3 - Toolbar: Web assistant - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [IntelMeM] C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe
O4 - HKLM\..\Run: [Logitech Hardware Abstraction Layer] KHALMNPR.EXE
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [URLLSTCK.exe] C:\Program Files\Norton Internet Security\UrlLstCk.exe
O4 - HKCU\..\Run: [Symantec NetDriver Warning] C:\PROGRA~1\SYMNET~1\SNDWarn.exe
O9 - Extra button: (no name) - {1A93C934-025B-4c3a-B38E-9654A7003239} - C:\Program Files\GamesBar\oberontb.dll
O9 - Extra 'Tools' menuitem: GamesBar - {1A93C934-025B-4c3a-B38E-9654A7003239} - C:\Program Files\GamesBar\oberontb.dll
O16 - DPF: {149E45D8-163E-4189-86FC-45022AB2B6C9} (SpinTop DRM Control) - file:///C:/Program%20Files/Mystery%20P.I.%20-%20The%20Vegas%20Heist/Images/stg_drm.ocx
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper200711281.dll
O16 - DPF: {D0C0F75C-683A-4390-A791-1ACFD5599AB8} (Oberon Flash Game Host) - http://chill.comcast.net/Gameshell/GameHost/1.0/OberonGameHost.cab
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: iWinGamesInstaller - iWin Inc. - C:\Program Files\iWin Games\iWinGamesInstaller.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation - C:\Program Files\Intel\PROSetWired\NCS\Sync\NetSvc.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe

--
End of file - 4870 bytes


Any help is greatly appreciated. Thankt!!!Start Free Trial
 
Keywords: How do I find what is causing my pop…
Title
1 Assistance with contents of Hijackthis …
2 HijackThis Log - hyattedeals.exe?
3 Analyze this HijackThis log
4 HijackThis Log
5 HijackThis log file
6 Hijackthis log file
 
Loading Advertisement...
 
[+][-]06.13.2008 at 09:59AM PDT, ID: 21780746

Often, when Experts are collaborating with members who have asked questions, they will request additional information about the problem. Askers respond with an author comment like this one.

Start your 7-day free trial to view this Author Comment or ask the Experts your question.

 
[+][-]06.13.2008 at 03:56PM PDT, ID: 21783305

Assisted solutions are selected by the member who asked the question as a comment that contributed to their question's solution.

Start your 7-day free trial to view this Assisted Solution or ask the Experts your question.

 
[+][-]06.13.2008 at 07:51PM PDT, ID: 21783839

View this solution now by starting your 7-day free trial. Setting up your free trial is quick, easy, and secure. We will return you to this solution, unlocked, when you're done.

 

About this solution

Zones: Anti-Virus Applications, Security Utilities, HijackThis Software
Tags: Microsoft, Windows, XP, Need Virus Help
Sign Up Now!
Solution Provided By: rpggamergirl
Participating Experts: 3
Solution Grade: A
 
 
[+][-]06.13.2008 at 09:52PM PDT, ID: 21784128

Assisted solutions are selected by the member who asked the question as a comment that contributed to their question's solution.

Start your 7-day free trial to view this Assisted Solution or ask the Experts your question.

 
[+][-]06.13.2008 at 09:57PM PDT, ID: 21784144

Assisted solutions are selected by the member who asked the question as a comment that contributed to their question's solution.

Start your 7-day free trial to view this Assisted Solution or ask the Experts your question.

 
[+][-]06.14.2008 at 11:18AM PDT, ID: 21786199

Often, when Experts are collaborating with members who have asked questions, they will request additional information about the problem. Askers respond with an author comment like this one.

Start your 7-day free trial to view this Author Comment or ask the Experts your question.

 
[+][-]06.14.2008 at 01:47PM PDT, ID: 21786593

At Experts Exchange, members can ask their questions to thousands of technology professionals, also known as Experts. Experts compete and collaborate to answer those questions by leaving comments like this one.

Start your 7-day free trial to view this Expert Comment or ask the Experts your question.

 
[+][-]06.14.2008 at 07:00PM PDT, ID: 21787221

Assisted solutions are selected by the member who asked the question as a comment that contributed to their question's solution.

Start your 7-day free trial to view this Assisted Solution or ask the Experts your question.

 
[+][-]06.14.2008 at 09:00PM PDT, ID: 21787399

Often, when Experts are collaborating with members who have asked questions, they will request additional information about the problem. Askers respond with an author comment like this one.

Start your 7-day free trial to view this Author Comment or ask the Experts your question.

 
[+][-]06.19.2008 at 11:44AM PDT, ID: 21825122

Often, when Experts are collaborating with members who have asked questions, they will request additional information about the problem. Askers respond with an author comment like this one.

Start your 7-day free trial to view this Author Comment or ask the Experts your question.

 
[+][-]06.19.2008 at 01:33PM PDT, ID: 21826190

At Experts Exchange, members can ask their questions to thousands of technology professionals, also known as Experts. Experts compete and collaborate to answer those questions by leaving comments like this one.

Start your 7-day free trial to view this Expert Comment or ask the Experts your question.

 
[+][-]06.19.2008 at 05:46PM PDT, ID: 21827624

At Experts Exchange, members can ask their questions to thousands of technology professionals, also known as Experts. Experts compete and collaborate to answer those questions by leaving comments like this one.

Start your 7-day free trial to view this Expert Comment or ask the Experts your question.

 
[+][-]06.20.2008 at 12:19AM PDT, ID: 21828984

At Experts Exchange, members can ask their questions to thousands of technology professionals, also known as Experts. Experts compete and collaborate to answer those questions by leaving comments like this one.

Start your 7-day free trial to view this Expert Comment or ask the Experts your question.

 
 
Loading Advertisement...
20080716-EE-VQP-32 - Hierarchy / EE_QW_2_20070628