Question

Reset Symantec Endpoint Protection Manager login

Asked by: AXISHK

Have idea how to reset the login to Symantec Endpoint Protection Manager ? I have tried many combination but couldn't log through successfully.

Thanks

This Question has been solved and asker verified All Experts Exchange premium technology solutions are available to subscription members.

Subscribe now for full access to Experts Exchange and get

Instant Access to this Solution

  • Plus...
  • 30 Day FREE access, no risk, no obligation
  • Collaborate with the world's top tech experts
  • Unlimited access to our exclusive solution database
  • Never be left without tech help again

Subscribe Now

Asked On
2008-03-23 at 22:01:43ID23263451
Tags

Symantec Antivirus

Topic

Symantec Anti-Virus Software

Participating Experts
7
Points
500
Comments
8

Trusted by hundreds of thousands everyday for fast, accurate and reliable tech support.

  • "The time we save is the biggest benefit of Experts Exchange to Warner Bros. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange." Mike Kapnisakis, Warner Bros.
  • "Our team likes having a resource that is more secure than just using Google and most experts using this service really know their stuff. It's nice to look here first versus using Google." Dayna Sellner, Lockheed Martin
  • "Anytime that I've been stumped with a problem, 9 out of 10 times Experts Exchange has either the accepted solution or an open discussion of the potential solution to the problem." Kenny Red, eBay Inc.

See what Experts Exchange can do for you.

Got a question?

We've got the answer.

Experts Exchange has been collecting answers to technology questions since 1996…3 million and counting! If you have a question, chances are we already have your answer.

Screenshot of Experts Exchange Knowledgebase

Need individual assistance?

Our experts are ready to help.

If you can't find the exact answer you're looking for, ask our exclusive community of 50,000 experts. You’ll get a personalized answer from a trusted professional.

Screenshot of Experts Exchange Knowledgebase

Want to learn from the best?

Read articles from industry experts.

Thousands of free tech tips, tricks, how-to’s and tutorials are available in our peer reviewed articles section. See for yourself how smart our experts are, no login required.

Screenshot of an Article

Working on a long term project?

Store your work and research.

Save solutions to your questions, answers you’ve discovered through searching plus helpful articles in your personal knowledgebase for easy future access.

Screenshot of Experts Exchange Knowledgebase

Access the answers to your technology questions today.

Subscribe Now

30-day free trial. Register in 60 seconds.

What Makes Experts Exchange Unique?

Members of the expert community talk about why the experience at Experts Exchange is different than what you will find anywhere else.

Trusted by the world's most respected brands.

image of each brand's logo

Faithfully serving IT professionals since 1996.

Experts Exchange Logo

Try it out and discover for yourself.

Subscribe Now

30-day free trial. Register in 60 seconds.

Related Solutions

  1. Symantec Endpoint Conflicting with FlexLM (AutoCAD) Li…
    Hi all, I am having trouble with a rather strange issue. I talked to a symantec tech about this and he successfully crashed my entire network during work hours. (So much for paid support) Anyway the issue I am having is this. We are an engineering office with about 250 empl...
  2. Symantec Endpoint Installation Error
    When Installing Symantec Endpoint Protection on my SBS 2003 I receive the folling error: "The wizard was interrupted before Symantec Endpoint Protection could be completely installed. Your system has not been modified." Any Ideas?
  3. Symantec Endpoint Client Configuration
    I just upgraded to Symantec Endpoint 11.0 and I want to knwo how to prevent my clients from shutting off the client protection. With Antivurus Corporate the clients were locked and the user couldn't shut off the antivirus protection
  4. Symantec EndPoint
    I have currently installed Symantec Endpoint Protection Manager on a new server and deployed the agent to 35 pcs and 5 servers. I need a tutorial on how to set a time for a scan of the drives. I have version 11.0.4014.26 installed.
  5. Need Alternative to Symantec Endpoint Protection
    I have Symantec Endpoint Connection 11.0 for Small Business Server w/ Mail Security for Exchange. What do you recommend to replace it. Is Trend Micro a good Alternative?
  6. Symantec Endpoint Installation problem
    I uninstalled Symantec Endpoint Protection from Windows Vista (Business), but now trying to install it again on same system at get below error and nothing gets installed.

Free Tech Articles

  1. WARNING: 5 Reasons why you should NEVER fix a computer for free.
    It is in our nature to love the puzzle. We are obsessed. The lot of us. We love puzzles. We love the challenge. We thrive on finding the answer. We hate disarray. It bothers us deep in our soul. W...
  2. SCCM OSD Basic troubleshooting
    SCCM 2007 OSD is a fantastic way to deploy operating systems, however, like most things SCCM issues can sometimes be difficult to resolve due to the sheer volume of logs to sift through and the dispe...
  3. Migrate Small Business Server 2003 to Exchange 2010 and Windows 2008 R2
    This guide is intended to provide step by step instructions on how to migrate from Small Business Server 2003 to Windows 2008 R2 with Exchange 2010. For this migration to work you will need the fo...
  4. Create a Win7 Gadget
    This article shows you how to create a simple "Gadget" -- a sort of mini-application supported by Windows 7 and Vista. Gadgets can be dropped anywhere on the desktop to provide instant information, ...
  5. Outlook continually prompting for username and password
    There have been a lot of questions recently regarding Outlook prompting for a username and password whilst using Exchange 2007. There are a few reasons why this would happen and I will try to cover t...
  6. Backup Exchange 2010 Information Store using Windows Backup
    There seems to be quite a lot of confusion around the ability to backup Exchange 2010 using the built in Windows Backup feature. This stems from the omission of this feature prior to Exchange 2007 s...

Cloud Class Webinars

  1. Avoiding Bugs in Microsoft Access
    Alison Balter takes and in-depth look at avoiding bugs in Access. In this webinar you will learn about using the immediate window to debug your applications, invoking the debugger, using breakpoints to troubleshoot, stepping through code, setting the next statement to execute, ...
  2. Top 10 Best New Features in Visio 2010
    Scott Helmers gives live demonstrations of the top 10 new features in Visio 2010. This webinar will teach you how to create compelling diagrams by adding shapes to the page with a single click, linking the shapes in a diagram to data in Excel (or SQL Server, or SharePoint), ...
  3. IT Consultant Business Secrets Revealed
    Michael Munger, Experts Exchange tech pro and IT consultant, pulls back the curtain on his very successful businesses and answers question on every IT consultant and business owner should know about. He shares secrets on what he did to solve the 5 most common problems in IT, ...
  4. Disaster Recovery and Business Continuity
    Quest CTO, Mike Billon, gives an overview of the steps involved in building a dunamic disaster recovery plan. Through case studies and an examination of software/hardware tooles for monitoring and testing, you'll gain a better understandin of where you are, where you want ...
  5. Organize Your Visio Diagrams with Containers and Lists
    Scott Helmers uses cross functional flowcharts, wireframe diagrams, data graphic legends and seating charts to teach you: how to ustilize all three new structured diagram components in Visio 2010, the best practices for organizeing shapes in previous version of Visio, how to organize ...
  6. How to Us Objects, Properties, Events and Methods in Microsoft Access
    Alison Dalter gives an in-depbth look at objects, properties, events and methods in Microsoft Access. In this webinar you will learn about using the object browser, referring to objects, working with properties and methods, working with object variables, understanding the ...

Join the Community

Give a Little. Get a Lot.

Join the community of experts here and help other tech pros by answering question in your area of expertise. You can earn FREE access to all Experts Exchange's premium features and resources.

Join the Community

Answers

 

by: psilencePosted on 2008-03-23 at 22:23:19ID: 21192062

From this Symantec thread you can use the resetpass.bat file to do reset the username and password to default username admin and default password admin:

1. Open Windows Explorer on the computer where you run Symantec Endpoint Protection Manager.
2. Change directory to the <Drive>:\Program Files\Symantec\Symantec Endpoint Protection Manager\Tools folder.
3. Double-click the Resetpass.bat executable file. The password is reset to the default password.
4. Be sure to change the password immediately.

Note: If you change the admin account name to something other than admin and then subsequently run resetpass.bat, it changes the account name back to admin.

https://forums.symantec.com/syment/board/message?board.id=endpoint_protection11&thread.id=1850

 

by: raedaljarrahPosted on 2008-07-28 at 23:12:35ID: 22108962

Its not working for us!

 

by: raedaljarrahPosted on 2008-07-29 at 02:04:22ID: 22109705

It wasnt working because the console service was stopped

 

by: tstarlinPosted on 2008-10-08 at 09:59:36ID: 22670845

This also isnt working for me. I dont see the "console" service within local services. Does it have a different name?

 

by: nathanwilliamsPosted on 2009-01-02 at 14:52:43ID: 23282985

Password does not reset using the utility, the Service "Symantec Endpoint Protection Manager is running.
Have also stopped and restarted teh service as well and run the password reset with no luck.
This is a clean install and the only other item running on this server is backup exec 12.5

 

by: mdhwoodsPosted on 2009-02-16 at 14:42:27ID: 23654637

This is still not working for me.  I've tried this numerous times.  In the past, it did work, but now it is not.  I am really frustrated with this product and having to continually reset the password.

In the past, I learned that the user name was: Admin and I belive the password was: admin.  This was case sensitive, I found.

Please help.

 

by: russelllerPosted on 2009-03-12 at 13:36:54ID: 23873226

I was having the same issue, resetpass.bat did not resolve the issue.  I even upgrade from MR2 to MR4.1 no change and removed the database to see if it would rebuild and it did not.  Ultimate fix for me was to uninstall completely.  This was a slight pain but on the positive side after reinstalling from the MR4 disk i gained a few GB of disk space compared to the previous installation size.  

I also noticed that when setting up the database again the password field will not allow special characters, so if you thought you used special characters initial try to omit those or use some derivative instead.  

 

by: tamrahartmanPosted on 2010-07-01 at 19:49:05ID: 33120638

The default login name is admin and the default password is admin

20120131-EE-VQP-002

3 Ways to Join

30-Day Free Trial

The Experts

98% positive feedback on 31,087 answers since March 2000. angeliii is a Microsoft Most Valuable Professional for his work with MS SQL Server & Develoment.

He has also proven his knowledge of Visual Basic Programming, PHP Scripting and Oracle Databases.

The Experts

97% positive feedback on 10,752 answers since July 2000. lrmoore has more than 18 years experience in the networking industry.

The six-time Mircosoft MVPs specialties include firewalls, virtual private networking, and network management.

Testimonials

"...and excellent source for support... Kind of like having your very own IT dept." Electriciansnet

Testimonials

"I was apprehensive at signing up at first. However... it has already made my life as an IT administrator much easier." JaCrews

Testimonials

"WOW! You guys have great, active, and knowledgeable people on here." moore50

Business Clients

Business Clients

In the Press

"If you’ve got a question... Experts Exchange can supply an answer.”

In the Press

"...an invaluable aid for both IT professionals and those who require tech support."

In the Press

"where IT professionals provide quick answers on just about any topic"

Business Account Plans

Loading Advertisement...