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05.09.2008 at 08:52AM PDT, ID: 23389853
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Unable to connect to system via remote desktop

Tags: Microsoft, Remote desktop, XP pro service pack 2
I am unable to connect to a newly imaged system via remote desktop. I have verified that remote desktop is enabled. I have disabled and reenabled rdp. I have done a repair on the network connection. I have also from the command line used ipconfig /flushdns  registerdns. I verified that from the system I could remote desktop to other systems. The system is a Dell 755 with an ati2400 video card.The system pings and resolves correctly in dns. We are using SEP for Virus protection.
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Question Stats
Zone: Software
Question Asked By: LindaBane
Solution Provided By: LindaBane
Participating Experts: 4
Solution Grade: A
Views: 61
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05.09.2008 at 08:54AM PDT, ID: 21534128

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05.09.2008 at 09:01AM PDT, ID: 21534205

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05.09.2008 at 09:04AM PDT, ID: 21534239

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05.09.2008 at 09:30AM PDT, ID: 21534460

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05.09.2008 at 11:53AM PDT, ID: 21535518

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05.09.2008 at 12:10PM PDT, ID: 21535654

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05.09.2008 at 12:15PM PDT, ID: 21535688

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05.09.2008 at 12:39PM PDT, ID: 21535859

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05.09.2008 at 05:05PM PDT, ID: 21537267

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05.09.2008 at 08:11PM PDT, ID: 21537705

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05.13.2008 at 09:52AM PDT, ID: 21556936

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05.13.2008 at 10:17AM PDT, ID: 21557167

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05.13.2008 at 12:55PM PDT, ID: 21558688

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05.21.2008 at 06:36AM PDT, ID: 21614865

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05.29.2008 at 12:19PM PDT, ID: 21672438

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05.30.2008 at 06:25AM PDT, ID: 21677478

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05.30.2008 at 07:38AM PDT, ID: 21678156

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05.09.2008 at 08:54AM PDT, ID: 21534128
Try disabling the firewall
 
05.09.2008 at 09:01AM PDT, ID: 21534205
jeffster1 is right, Disabling Firewall sounds like a good idea. Are you using an admin or remote desktop users account? Did you enable remote desktop from System properties screen?
 
05.09.2008 at 09:04AM PDT, ID: 21534239
Firewall is disabled for both Windows and SEP.

I did enable remote desktop from the system properties screen.

Thanks!
 
05.09.2008 at 09:30AM PDT, ID: 21534460
In reading my comment it looks like I accepted a solution - it is still an issue. I have a bad habit of putting Thanks! at the end of whatever I type.

We also did have a reverse lookup issue with the dns - it listed 2 systems names with the same ip - that has been resoved, but still not able to remote desktop to the system.
 
05.09.2008 at 11:53AM PDT, ID: 21535518
Does it come back immediately with an error or does it take some time?

Are you able to connect through remote desktop by specifying the IP instead of the hostname?

Are both PC's on the same network subnet?
 
05.09.2008 at 12:10PM PDT, ID: 21535654
Jeffster1 - it never generates an error - it stays grayed out and tries to connect for a long time  - eventually the computer name becomes editable again - but never connects.

I have tried to connect via ip - same results.

I have tries from the same subnet and from different subnets to no avail.

Thanks!
 
05.09.2008 at 12:15PM PDT, ID: 21535688
The fact that it doesn't give an error message is suspicious.  This sounds stupid, but is there another dialog box opening, maybe with a prompt to type in credentials and it's opening behind some other windows so that you're not seeing it?

From the offending machine, can you remote desktop to itself?  By hostname and IP?
 
05.09.2008 at 12:39PM PDT, ID: 21535859
There are no dialog boxes opening - I tried it with nothing else open.

How can it connect to itself? I didn't know that was possible - I thought if you are connected to the console that you couldn't remote to the same system. I did try remoting to other systems from that system and it worked.

All of our systems are routed through a voip Avaya phone. I wouldn't think that it would be the issue since it is the same phone that she had with her old system.
 
05.09.2008 at 05:05PM PDT, ID: 21537267
If the computer is a workstation joined to an Active Directory domain, that this can happen for some reason.  Try disjoining the computer from the domain and join it to the domain again to reset the group policy applied to the system.  
 
05.09.2008 at 08:11PM PDT, ID: 21537705
It does sound like a group policy problem.  If nothing else then go into that system and manage and add your Domain Admins into Remote Desktop Users on that box.
 
05.13.2008 at 09:52AM PDT, ID: 21556936
I would scan port 3389 of the computer in question to see if it is really listening for an RDP connection at all.

http://www.download.com/Scan-Port/3000-2381_4-10155407.html

If port 3389 says filtered than the firewall is still blocking RDP.
 
05.13.2008 at 10:17AM PDT, ID: 21557167
Sorry for the delay - I was out of the office yesterday and didn't have a chance to work on the issue.
I tried removing the system from the domain then readded to domain - same issue. I also tried gpupdate with the same result. I will try the port later today. Thanks!
 
05.13.2008 at 12:55PM PDT, ID: 21558688
Port 3389 is listening - can telnet and it answers. RDP still does not work on it. I will probably end up reimaging the system.
 
05.21.2008 at 06:36AM PDT, ID: 21614865
Reimaging did not work - still getting the same issue. The only thing I can think of to try is using a differet nic.
 
05.29.2008 at 12:19PM PDT, ID: 21672438
Using a different nic I still experienced the same issue.
 
05.30.2008 at 06:25AM PDT, ID: 21677478
I now have a second system with the exact same issue. We have deployed ~30 systems using the same image - so far it is just the 2 systems with the problem. Any help would be appreciated.
 
05.30.2008 at 07:38AM PDT, ID: 21678156
I was able to fix it using a winsockxpfix
Accepted Solution
 
 
20080236-EE-VQP-29 / EE_QW_2_20070628