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07.04.2008 at 04:50AM PDT, ID: 23539283
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8.2

Re-Adding Unmanaged Symantec Endpoint 11.0 MR2 Clients To Management Server

Asked by gcz in Symantec Anti-Virus Software, SBS Small Business Server, Enterprise Anti-Virus

Tags: ,

Hi Experts,

I thought I would come here, as my experience of Symantec's tech support is less than impressive:

Due to a problem with our server, we lost the SEPM database and had to re-install everything from scratch. Now it's re-installed, obviously none of the existing SEP clients are talking to the server. They are configured to update from an external LiveUpdate server, so they are running OK, just not in contact with the server at all. I want to get these unmanaged clients talking to the server so I can add them back into the new groups to apply policies etc.

Problem is, I can't seem to figure out how to do this. I have tried re-rolling the install package back out to the PCs, stating my new group, but this doesn't seem to do anything. The package installs, but the clients do not appear in the group and the policies aren't applied.

I have also tried adding in the PCs via Active Directory. The machines appear in the group, but they do not contact the server, so the policies are not applied.

The only thing that has worked for me is to manually remove the client from the PCs, then roll the package out again but this is impractical to say the least.

I may be missing something obvious as my knowledge of this software is limited. Please can anyone advise how I can get these unmanaged clients back into the groups without manually re-installing?

Thanks in advance...Start Free Trial
[+][-]07.04.2008 at 07:41PM PDT, ID: 21935600

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[+][-]07.07.2008 at 01:50AM PDT, ID: 21943458

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[+][-]07.11.2008 at 05:33AM PDT, ID: 21981711

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About this solution

Zones: Symantec Anti-Virus Software, SBS Small Business Server, Enterprise Anti-Virus
Tags: Symantec, Endpoint Protection 11.0 MR2
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Solution Provided By: gcz
Participating Experts: 2
Solution Grade: A
 
 
[+][-]07.11.2008 at 05:35AM PDT, ID: 21981721

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[+][-]07.21.2008 at 10:44AM PDT, ID: 22052620

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[+][-]07.22.2008 at 01:22AM PDT, ID: 22057210

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