Thanks for the solution. The account unlocked itself after some time.
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The admin account for the management console is locked out
The admin account for the symantec management console is locked out. I tried after 15 minutes and still having the same problem. It happened when one of my coworkers tried the wrong password more than three times. Any suggesstions?
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by: DartPCPosted on 2008-07-23 at 06:50:38ID: 22069272
Dont know if you tried this or not, but I found this on symantecs forums:
https://forums.symantec.co
You can reset the account and password back to the defaults by reviewing the reset_pass.pdf file (steps below) located at \Symantec Endpoint Protection Manager\Tools
Note: If you change the admin account name to something other than admin and then subsequently run resetpass.bat, it changes the account name back to admin.
To use Resetpass.bat:
1. Open Windows Explorer on the computer where you run Symantec Endpoint Protection Manager.
2. Change directory to the <Drive>:\Program Files\Symantec\Symantec Endpoint Protection Manager\Tools folder.
3. Double-click the Resetpass.bat executable file. The password is reset to the default password.
4. Be sure to change the password immediately.
You may also want to check out this thread on our forums:
http://www.experts-exchang