Question

Manually update Proactive Threat Protection (Endpoint)

Asked by: powellchristopher

I am currently running Symantec Endpoint Protection Manager and clients on a disconnected network. I am able to successfully manually update the Anti-Virus defs, but the Proactive Threat Protection is disabled, stating that it is unable to update itself. I have read that to properly update, it must use the LiveUpdate, which requires an internet connection.

Has anyone found a successful way to *manually* update this service, or should I disable it from my clients?

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Asked On
2009-04-23 at 07:49:18ID24349159
Tags

Symantec

,

Proactive Threat Protection

Topics

Symantec Anti-Virus Software

,

Enterprise Anti-Virus

,

Server Anti-Virus

Participating Experts
1
Points
500
Comments
2

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Answers

 

by: surfer24Posted on 2009-04-23 at 12:53:11ID: 24219094


Hi  Christopher,

Check the following KB articles:

http://service1.symantec.com/support/ent-security.nsf/854fa02b4f5013678825731a007d06af/2189784442fbcdec882574da006ab27b?OpenDocument

http://service1.symantec.com/support/ent-security.nsf/854fa02b4f5013678825731a007d06af/704e870188d1b8d9882573e1005ef607?OpenDocument

Also you need to upgrade your endpoint protection to the latest version MR4MP1a

Read the release notes and search for "Proactive Threat Protection"

How to migrate to MR4MP1a:

A) Migrate to MR4 first

http://service1.symantec.com/support/ent-security.nsf/854fa02b4f5013678825731a007d06af/2bec0308fcd83d2f882575220071b968?OpenDocument

B) Then Migrate to MR4MP1a

http://service1.symantec.com/support/ent-security.nsf/854fa02b4f5013678825731a007d06af/150cce7da5ea5c2788257559005ad655?OpenDocument


The above information is picked form a similar query:

http://www.experts-exchange.com/Software/Internet_Email/Anti-Virus/Symantec/Q_24031016.html

Regards,
Vishnu.

 

by: powellchristopherPosted on 2009-04-23 at 13:50:57ID: 24219678

I am not sure if I completely explained the problem. Its not that the PTP will not update, its that there is no internet connection to download the updates. For the virus defs, I am able to download up-to-date defs from http://www.symantec.com/business/security_response/definitions/download/detail.jsp?gid=savce ,burn them to a cd, carry them to the server, manually install them to the server and push them out the clients. I am required to do this daily.

This process does not update the PTP and I am unable to find if/where Symantec releases up-to-date PTP definitions.

20120131-EE-VQP-002

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