Question

Why are the client's AV version not the latest Symantec Endpoint Manager

Asked by: binele

I've setup symantec endpoint protection manager on a windows sbs server 2003. All went well. Then I added in the clients  by creating the client package and then pushing it out to the clients silently.

It all went well, but somehow when I look at the endpoint manager and the virus definition dates, the dates are not update to date.

I attach a screenshot. Can someone advise how I can troubleshoot this?

Thanks

  • Noname.jpg
    • 47 KB

    Screenshot of Endpoint protection manager

    Screenshot of Endpoint protection manager

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Asked On
2009-05-15 at 02:22:44ID24411447
Tags

symantec endpoint protection manager

,

anti-virus

Topics

Symantec Anti-Virus Software

,

Server Anti-Virus

Participating Experts
2
Points
500
Comments
4

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Answers

 

by: AngelSlayer8Posted on 2009-05-15 at 02:59:11ID: 24393728

You can get the defination from Symantec website, the file extension will be .zip, change it to .jdb and copy the file to \Program Files\Symantec\Symantec Endpoint Protection Manager\data\inbox\content\incoming.

P.S.: Find the defination that is .jdb file extension.

 

by: binelePosted on 2009-05-15 at 03:15:17ID: 24393813

why isn't this automatic? L

 

by: AngelSlayer8Posted on 2009-05-15 at 03:56:58ID: 24394049

It is actually auto update as it is set while installing the SEP manager. SEP manager update defination is based on Symantec virus defination release, so it is not weird if your defination is 1 or 2 days old.

By the way, the way I provided is the manual way.

 

by: xmachinePosted on 2009-05-16 at 02:45:49ID: 24401870

Hi,

1) Your server is up-to-date (Latest Symantec Version: 2009-05-14 rev. 039)

2) Your SEP clients somehow are not able to download the latest definitions due to some reason.

3) Lets start troubleshooting communication between SEP client and the server:

1) Enable debugging on one SEP machine that has an outdated definitions.

Start > Regedit

The default debug logging can be enabled with the following registry setting:

[HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Symantec Endpoint Protection\SMC]
"smc_debuglog_on"=dword:00000001


2) Enable Sylinkmonitor (SEP monitoring tool) debugging:

To create a Sylink log:

Create the the following registry key (REG_SZ):

[HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Symantec Endpoint Protection\SMC\SYLINK\SyLink]
"DumpSylink"="file path"


The file path value should be a string value (REG_SZ) and is where the log will be generated (e.g. c:\sylink.log).

3) Restart SEP SMC service, by doing this:

Start > Run > smc -stop
Start > Run > smc -start

4) Run SylinkMonitor for 2 minutes, then attach the log file here (c:\sylink.log)


@AngelSlayer8: Symantec releases virus definitions on daily basis.

A Symantec Certified Specialist @ your service

20120131-EE-VQP-002

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