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9.3

Symantec Endpoint Protection client shows Server: status "offline"

Asked by dastle in Symantec Anti-Virus Software, Anti-Virus Applications, Server Anti-Virus

Tags: Symantec Endpoint Protection

I have a deployment of SEP in a multi-site environment.  I have two SEPM servers, one at each site.  Replication is working and I've deployed the client out to multiple systems on my primary location without issue.  Today, I began deploying clients out in my secondary location.  The clients are in a separate group from those at my primary site with the communication settings configured to point to the secondary SEPM server.  

The problem I'm having is when I deploy the SEP client to systems at the secondary location, the communication between the client and the secondary SEPM server does not appear to take place.  When I go into troubleshooting and view the status, it reports "Server: Offline".  It does show the correct information under "Group:" as far as where the client should be at, but looking at the SEPM server, it doesn't appear as a client and a search of unmanged clients with the client's name shows the computer with a "Deployment Status" of "No".

I have tried some solutions posted that suggest copying the sylink.xml file from the SEPM server to the client and pasting it into the SEP installation directory after stopping SMC, but that hasn't worked.

The client with the problem connecting to the SEPM server is a Windows Server 2003 R2 Domain Controller.

Any suggestions?
[+][-]08/19/09 10:12 AM, ID: 25135001Accepted Solution

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About this solution

Zones: Symantec Anti-Virus Software, Anti-Virus Applications, Server Anti-Virus
Tags: Symantec Endpoint Protection
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Solution Provided By: xmachine
Participating Experts: 1
Solution Grade: A
 
[+][-]08/19/09 10:59 AM, ID: 25135457Author Comment

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[+][-]08/19/09 11:03 AM, ID: 25135502Expert Comment

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[+][-]08/19/09 12:35 PM, ID: 25136443Author Comment

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[+][-]08/19/09 05:32 PM, ID: 25138520Expert Comment

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