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8.7

Symantec Antivirus Schedule Scan won't run

Asked by deeayrian in Symantec Anti-Virus Software

Tags: Symantec Antivirus 10.2

We are running Symantec Antivirus (SAV) version 10.2 at my workplace. One computer suddenly started shutting down every day at about 1 p.m. without notice. After some troubleshooting, I decided to disable the SAV scheduled scan (set to run at about 1 p.m. daily) to see if the computer would stop suddenly shutting down. Indeed the computer stopped shutting down once the SAV scan was disabled. I also noticed that in the scan history, the scheduled scans were not showing up at all. The only scan that appeared was the startup automatic quick scan, which would complete successfully.
If I manually start a scan, it runs just fine.

I used a tool to do a full removal of SAV from the computer. Reinstalled version 10.2 (we have hundreds of other users running the same version with no problems). Now when I set up a schedule scan, it still doesn't run, but the computer doesn't shut down. Instead in the scan history, it says that the scheduled scan is delayed.
I have performed a full malware and spyware scan and the system came back clean.

Can anyone tell me how I can get the scheduled scans to work again?
The computer is running on XP.
Thanks!

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Symantec Antivirus Schedule Scan won't run

Asked by deeayrian in Symantec Anti-Virus Software

Tags: Symantec Antivirus 10.2

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