Question

Resident Shield Alert popup removal

Asked by: DarrellK

A popup named Resident Shoeld Alert with several file names keep poping up for a user we have here.  They do not click on any of the choices, but just close it.  I have AVG free 8 running on the XP computer.
What can I do to clean this before it install anything else.
Thanks in adcance.
DarrellK

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Asked On
2009-01-20 at 14:50:02ID24068635
Tags

spyware

,

malware

,

virus

Topics

Anti-Spyware

,

Anti-Virus

Participating Experts
1
Points
125
Comments
1

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Answers

 

by: David-HowardPosted on 2009-01-20 at 14:56:03ID: 23425254

I recommend downloading and updating malwarebytes.
You can get it free from www.malwarebytes.org
Once updated, reboot into Safe Mode (F8 at startup) and run a scan.
You should do this with your current antivirus product as well.
You may also need to download and run HiJackThis from
http://www.merijn.org/programs.php
Once you run the utility save the log file.
You can post it for free analysis here or at
www.hijackthis.de
You are primarily looking for items marked with red X's.
You can get a brief overview of Hijackthis here:
http://www.merijn.org/htlogtutorial.php
If the above steps fail to remove the threat,
you may need to download and run Combofix.
The free download and directions can be located here.
http://www.bleepingcomputer.com/combofix/how-to-use-combofix
As noted in the directions, prior to running Combofix or any other anti-malware/anti-virus application please stop your anti-virus and anti-malware programs. Combofix should be saved to and run from your desktop.
You should rename the anti-malware suites to a different name prior to downloading as some threats can prevent them from running with their default names.  
David

20120131-EE-VQP-002

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