Question

Cannot install virus programs, run msconfig, start in safe mode

Asked by: Jeanne

I have a friend's computer here trying to help her out.  Her teen age daughter must have allowed a virus or trojan and I can't seem to do anything to erase this problem.  I have tried installing Malware Bytes and Ad-Aware and they will not install.  I called Dell and asked for support but since they said it is probably a trojan or virus they can't help.  She had McAfee on here but it wouldn't work either so I uninstalled it.

Were do I begin trying to eradicate this problem.  Sometimes an ad pops up when I'm just working on the internet.

This is a Dell Laptop Inspiron 6400.  I am attaching a HiJack This log.  I hope it is helpful.

Any help would be appreciated.  Thank you.

Jean

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 10:42:25 PM, on 10/29/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal
 
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe
C:\WINDOWS\Explorer.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Dell\NICCONFIGSVC\NICCONFIGSVC.exe
C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\SearchIndexer.exe
C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe
C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe
C:\WINDOWS\stsystra.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\PROGRA~1\Intel\Wireless\Bin\Dot1XCfg.exe
C:\Program Files\Outlook Express\msimn.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\WINDOWS\system32\SearchProtocolHost.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\WINDOWS\system32\SearchProtocolHost.exe
 
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = 
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = 
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn1\yt.dll
F2 - REG:system.ini: Shell=Explorer.exe 
O1 - Hosts: ::1 localhost
O1 - Hosts: 209.44.111.62 private.microsoft.com
O1 - Hosts: 209.44.111.62 aviremover-2009.com
O1 - Hosts: 209.44.111.62 www.aviremover-2009.com
O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn1\yt.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O2 - BHO: SingleInstance Class - {FDAD4DA1-61A2-4FD8-9C17-86F7AC245081} - C:\Program Files\Yahoo!\Companion\Installs\cpn1\YTSingleInstance.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn1\yt.dll
O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [IntelZeroConfig] "C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe"
O4 - HKLM\..\Run: [IntelWireless] "C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe" /tf Intel PROSet/Wireless
O4 - HKLM\..\Run: [SigmatelSysTrayApp] stsystra.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [DVDLauncher] "C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe"
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [ISUSPM Startup] "C:\Program Files\Common Files\InstallShield\UpdateService\isuspm.exe" -startup
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [pafijulal] Rundll32.exe "c:\windows\system32\tayanage.dll",a
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Global Startup: Digital Line Detect.lnk = ?
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: QuickBooks Update Agent.lnk = C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
O9 - Extra button: (no name) - {B205A35E-1FC4-4CE3-818B-899DBBB3388C} - C:\Program Files\Common Files\Microsoft Shared\Encarta Search Bar\ENCSBAR.DLL
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: MUSICMATCH MX Web Player - {d81ca86b-ef63-42af-bee3-4502d9a03c2d} - http://wwws.musicmatch.com/mmz/openWebRadio.html (file missing)
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper.dll
O20 - AppInit_DLLs: jodilose.dll c:\windows\system32\tayanage.dll
O21 - SSODL: bogodevin - {5e685f88-cf94-41a8-bace-265d1bc96d37} - c:\windows\system32\tayanage.dll
O22 - SharedTaskScheduler: jugezatag - {5e685f88-cf94-41a8-bace-265d1bc96d37} - c:\windows\system32\tayanage.dll
O23 - Service: ##Id_String1.6844F930_1628_4223_B5CC_5BB94B879762## (Bonjour Service) - Apple Computer, Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
O23 - Service: Intel(R) PROSet/Wireless Event Log (EvtEng) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: McAfee Real-time Scanner (McShield) - Unknown owner - C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe (file missing)
O23 - Service: NICCONFIGSVC - Dell Inc. - C:\Program Files\Dell\NICCONFIGSVC\NICCONFIGSVC.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: Intel(R) PROSet/Wireless Registry Service (RegSrvc) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
O23 - Service: Intel(R) PROSet/Wireless Service (S24EventMonitor) - Intel Corporation  - C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
O23 - Service: Intel(R) PROSet/Wireless SSO Service (WLANKEEPER) - Intel(R) Corporation - C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe
O23 - Service: Yahoo! Updater (YahooAUService) - Yahoo! Inc. - C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe
 
--
End of file - 8286 bytes

                                  
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Asked On
2009-10-29 at 19:47:05ID24856929
Topics

Anti-Spyware

,

Anti-Spam Email Software

,

Anti-Virus

Participating Experts
2
Points
500
Comments
11

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Answers

 

by: samithsukumarPosted on 2009-10-29 at 20:16:18ID: 25699982

could you try to rename the malwarebytes setup file and run.

 

by: samithsukumarPosted on 2009-10-29 at 20:24:49ID: 25700015

Try to Run Superantispyware as well. And let us know the updates

Ref:

http://www.superantispyware.com/

 

by: JeannePosted on 2009-10-29 at 20:46:37ID: 25700078

Hi,
Thanks for answering so quickly.  I did try to rename the mailware-setup.exe but no luck.  It still wouldn't install.  I never had any trouble before installing this program.  

I'm right now running the super anti spyware program and it has found 4 Adaware Vundo/Varient (Fixed).  

I also want to add that I cannot open msconfig nor I'm not able to run the computer is safe mode.

I'll report more later.

Thanks.

Jeanne

 

by: samithsukumarPosted on 2009-10-29 at 21:04:10ID: 25700121

Did you try system restore..?

 

by: samithsukumarPosted on 2009-10-29 at 21:14:56ID: 25700148

Ok..  if still have issue with Msconfig then better to go for combofix.

Before Running combofix try to disable all Antivirus & Antispyware on you pc.

Take time and ready the procedure.

http://www.bleepingcomputer.com/combofix/how-to-use-combofix

Note:

when your saving combofix to your desktop just rename it to Combo-Fix.

 

 

 

by: rpggamergirlPosted on 2009-10-30 at 02:20:46ID: 25701222

Fix these entries in hijackthis, but an entry or two will respwan, you need to run a tool to rmeove the infection.
As already suggested, use a rename Combofix so long as you can make it run it should take care of it... rename it e.g. CF.exe prior to saving the file to your desktop.  We also need to look at the log to make sure it's clean.
O1 - Hosts: ::1 localhost
O1 - Hosts: 209.44.111.62 private.microsoft.com
O1 - HoO1 - Hosts: 209.44.111.62 www.aviremover-2009.com
O4 - HKLM\..\Run: [pafijulal] Rundll32.exe "c:\windows\system32\tayanage.dll",a
O20 - AppInit_DLLs: jodilose.dll c:\windows\system32\tayanage.dll
O21 - SSODL: bogodevin - {5e685f88-cf94-41a8-bace-265d1bc96d37} - c:\windows\system32\tayanage.dll
O22 - SharedTaskScheduler: jugezatag - {5e685f88-cf94-41a8-bace-265d1bc96d37} - c:\windows\system32\tayanage.dll

 

by: JeannePosted on 2009-10-30 at 07:39:40ID: 25703388

Hi all,

All of a sudden I couldn't even get the desktop screen and all I got was a message "A problem has been detected and windows has shut down to prevent damage.  I worked hard to get it up and running but was not successful.

I called Dell and they wouldn't help me at all unless it was fee based.  The one guy told me to go to Dell Support and it will help me restore the computer to the factory time.

I'm trying to do this now.

I guess whatever the problem was it really brought down the computer to its knees.

Dell did run a hardware test on the machine but it found no problems and right now I was able to get the Dell screen to restore by press and hold CTRL and F11.  Now the computer is in the Dell PC Restore by Symantic.

I don't have much hope in my experience to pull off this restore alone but I'll let you know.

Thanks for the help.

Jeanne

 

by: JeannePosted on 2009-10-31 at 06:54:35ID: 25709782

Hi All,
I have reformatted the computer and right now I'm trying to reload the programs.

Hopefully I will have no more problems with whatever was causing the computer to not be able to scan files or do anything to clean off the system.

I don't know how to award the points as I'm had several people help me.

Thank you all.

Jeanne

 

by: rpggamergirlPosted on 2009-10-31 at 07:19:07ID: 25709899

Hi Jeanne,

Sorry we weren't able to help much and you end up having to reformat.
You can award points to those Experts whose comments you find helpful by clicking the "Accept Multiple Solutions" button and distribute points to your liking.
You also have the option to delete this question and refund your points.

If it helps, please check out "How do I close a question?"
http://www.experts-exchange.com/help.jsp#hs=29&hi=407
 Thank you for using Experts-Exchange!

~rpg

 

by: JeannePosted on 2009-10-31 at 09:36:54ID: 31647846

Thanks for trying to help.  The computer is running well now..

20120131-EE-VQP-002

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