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09/21/2009 at 05:53PM PDT, ID: 24750287
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7.3

Unable to sign in Windows Live Messenger from specific computer

Asked by a_anis3000 in Chat / IM Software, Internet & Email Software, Miscellaneous Software

Tags: Windows Live Messenger

I have a friend who recently became unable to sign in Windows Live Messenger specifically from her computer. What happens is that when the credentials are entered and the sign in button is clicked the the sign-in screen shows the spinning buddy icons then would go back to the Sign In button screen and nothing happen, no error message or anything to indicate the source of the problem, and the same would happen over and over every time a sign-in is attempted, the problems apply to signing in with any account. There were no problem signing in from different computers, so its obvious its a PC specific issue.

The PC has been formatted several times to no avail. After searching google for the issue it appears that we are not alone in the mattter, many who has it happen to have both XP Service Pack 3 and Windows Live Messenger 2009 installed (which we have too) and it seems that service Pack 3 is the culprit, a common suggested fix was to delete the registry key below which unfortunately didn't work for us.

HKEY_CURRENT_USER\Software\Microsoft\MSNMessenger\Policies

We have been having this issue for several monthes and for now using Trillian (a multi IM client http://www.trillian.im/) to access MSN as a temporary solution. Any advices or suggestion how to get Windows Live Messenger back and working will be greatly appreciated
[+][-]09/22/09 07:15 AM, ID: 25393035

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About this solution

Zones: Chat / IM Software, Internet & Email Software, Miscellaneous Software
Tags: Windows Live Messenger
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Solution Provided By: Merete
Participating Experts: 3
Solution Grade: A
 
 
 
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