When i Send Email to AOL user it is rejected after changing our MX record and IP to another ISP even though the IP is not spamlisted

Are you using SPF?

http://www.openspf.org/SPF_Record_Syntax

196.219.160.195 comes back as mail1.lotusgroup.com
Your e-mail is generated from exch-cas.lotusgroup.com

they should match.

I got this rejection as well if this report helps

Delivery has failed to these recipients or distribution lists:

Alaa Orfi 9D'! 91AI (ala@alexcountryclub.com)
Your message wasn't delivered because of security policies. Microsoft Exchange will not try to redeliver this message for you. Please provide the following diagnostic text to your system administrator.

The following organization rejected your message: mail362c25.carrierzone.com.

  _____  

Sent by Microsoft Exchange Server 2007







Diagnostic information for administrators:

Generating server: exch-cas.lotusgroup.com

ala@alexcountryclub.com
mail362c25.carrierzone.com #550 5.7.1 <ala@alexcountryclub.com>... H:MXB [196.219.160.195] Connection refused due to abuse. Please contact your E-mail provider. ##

Original message headers:

Received: from exch-mbx.lotusgroup.com ([192.168.0.17]) by
 exch-cas.lotusgroup.com ([192.168.0.16]) with mapi; Thu, 29 May 2008 00:43:53
 +0200
From: Amr Abouel Seoud <chairman@lotusgroup.com>
Date: Thu, 29 May 2008 00:43:52 +0200
Subject: McClellan says in new book that White House used propaganda to sell
 war
Thread-Topic: McClellan says in new book that White House used propaganda to
 sell war
Thread-Index: AcjBC+u41OnLdoYwSKyFEQcP9pob+Q==
Message-ID: <6F3DCBBF2AF573449A5F474BEECFDA661207389037@exch-mbx.lotusgroup.com>
Accept-Language: en-US
Content-Language: en-US
X-MS-Has-Attach: yes
X-MS-TNEF-Correlator:
acceptlanguage: en-US
Content-Type: multipart/related;
      boundary="_015_6F3DCBBF2AF573449A5F474BEECFDA661207389037exchmbxlotusg_";
      type="multipart/alternative"
MIME-Version: 1.0

So can you please give me a solution what should i do ?

yes we are using SPF record we did it in our dns server

196.219.160.195 comes back as mail1.lotusgroup.com because it's our external name
and our exchange server (machine Name) is exch-cas.lotusgroup.com
and as you know we can use more than one server name and mx record maped on one server
ex: mail.yahoo.com it's one server but they have more than mx record such as
yahoo.com       MX preference = 1, mail exchanger = d.mx.mail.yahoo.com
yahoo.com       MX preference = 1, mail exchanger = e.mx.mail.yahoo.com
yahoo.com       MX preference = 1, mail exchanger = f.mx.mail.yahoo.com
yahoo.com       MX preference = 1, mail exchanger = g.mx.mail.yahoo.com
yahoo.com       MX preference = 1, mail exchanger = a.mx.mail.yahoo.com
yahoo.com       MX preference = 1, mail exchanger = b.mx.mail.yahoo.com
yahoo.com       MX preference = 1, mail exchanger = c.mx.mail.yahoo.com

Hi,

You need to separate this out a bit, but kind4me has exactly the right answer a few posts ago.

MX Records are used for Inbound mail, they have no impact on Outbound mail. What you have here is a name mismatch on the system processing Outbound mail.

For Exchange 2007 the name used to send mail is set on the Send Connector under Organisation Configuration, and depending slightly on your setup, can be under the Hub Transport or Edge Transport.

The name used *must* match the Reverse Lookup entry you have. That is, a server sending out on  196.219.160.195 must identify itself as mail1.lotusgroup.com or mail will bounce after failing that particular check. According to the messages above your mail server is identifying itself as "exch-cas.lotusgroup.com".

The solution, therefore, it to simply change the name used on the Send Connector.

HTH

Chris

I changed the Name of FQDN connector will provide in response to HELO or EHLO (in the Send Connector)under general  to mail1.lotusgroup.com and still i got this rejected mail report

Delivery has failed to these recipients or distribution lists:

Alaa Orfi 9D'! 91AI (ala@alexcountryclub.com)
Your message wasn't delivered because of security policies. Microsoft Exchange will not try to redeliver this message for you. Please provide the following diagnostic text to your system administrator.

The following organization rejected your message: mail364c25.carrierzone.com.

  _____  

Sent by Microsoft Exchange Server 2007







Diagnostic information for administrators:

Generating server: exch-cas.lotusgroup.com

ala@alexcountryclub.com
mail364c25.carrierzone.com #550 5.7.1 <ala@alexcountryclub.com>... H:MXB [196.219.160.195] Connection refused due to abuse. Please contact your E-mail provider. ##

Original message headers:

Received: from exch-mbx.lotusgroup.com ([192.168.0.17]) by
 exch-cas.lotusgroup.com ([192.168.0.16]) with mapi; Thu, 29 May 2008 13:05:48
 +0200
From: Amr Abouel Seoud <chairman@lotusgroup.com>
To:
      "=?windows-1256?Q?Alaa_Orfi_=DA=E1=C7=C1_=DA=D1=DD=EC_(ala@alexcountryclub?=
 =?windows-1256?Q?.com)?=" <ala@alexcountryclub.com>
Disposition-Notification-To: Amr Abouel Seoud <chairman@lotusgroup.com>
Return-Receipt-To: <chairman@lotusgroup.com>
Date: Thu, 29 May 2008 13:05:47 +0200
Subject: urgent please cal me when u get this email
Thread-Topic: urgent please cal me when u get this email
Thread-Index: AcjBc5WZJ1ApF/pTQX6FFO4qiR6unQ==
Message-ID: <6F3DCBBF2AF573449A5F474BEECFDA661208738A82@exch-mbx.lotusgroup.com>
Accept-Language: en-US
Content-Language: en-US
X-MS-Has-Attach: yes
X-MS-TNEF-Correlator:
acceptlanguage: en-US
Content-Type: multipart/related;
      boundary="_004_6F3DCBBF2AF573449A5F474BEECFDA661208738A82exchmbxlotusg_";
      type="multipart/alternative"
MIME-Version: 1.0

before changing the send connector name i sent email to my account at yahoo  and this si the Full header
X-Apparently-To: amorty999@yahoo.com via 68.142.207.91; Sun, 25 May 2008 14:16:24 -0700
X-YahooFilteredBulk: 196.219.160.195
X-Originating-IP: [196.219.160.195]
Return-Path: <chairman@lotusgroup.com>
Authentication-Results: mta430.mail.re4.yahoo.com from=lotusgroup.com; domainkeys=neutral (no sig)
Received: from 196.219.160.195 (EHLO exch-cas.lotusgroup.com) (196.219.160.195) by mta430.mail.re4.yahoo.com with SMTP; Sun, 25 May 2008 14:16:24 -0700
Received: from exch-mbx.lotusgroup.com ([192.168.0.17]) by exch-cas.lotusgroup.com ([192.168.0.16]) with mapi; Mon, 26 May 2008 00:16:12 +0200

After changing the Send connector name to mail1.lotusgroup.com and made a restart to exchange
this is the Text Full header
X-Apparently-To: amorty999@yahoo.com via 68.142.207.89; Thu, 29 May 2008 03:23:20 -0700
X-YahooFilteredBulk: 196.219.160.195
X-Originating-IP: [196.219.160.195]
Return-Path: <chairman@lotusgroup.com>
Authentication-Results: mta188.mail.re3.yahoo.com from=lotusgroup.com; domainkeys=neutral (no sig)
Received: from 196.219.160.195 (EHLO mail1.lotusgroup.com) (196.219.160.195) by mta188.mail.re3.yahoo.com with SMTP; Thu, 29 May 2008 03:23:19 -0700
Received: from exch-mbx.lotusgroup.com ([192.168.0.17]) by exch-cas.lotusgroup.com ([192.168.0.16]) with mapi; Thu, 29 May 2008 13:21:46 +0200

U can read that the recieved has change in the First  Line from : 196.219.160.195 (EHLO exch-cas.lotusgroup.com)  to (EHLO mail1.lotusgroup.com)
and still i recieved this error report

Delivery has failed to these recipients or distribution lists:

Alaa Orfi 9D'! 91AI (ala@alexcountryclub.com)
Your message wasn't delivered because of security policies. Microsoft Exchange will not try to redeliver this message for you. Please provide the following diagnostic text to your system administrator.

The following organization rejected your message: mail365c25.carrierzone.com.

  _____  

Sent by Microsoft Exchange Server 2007







Diagnostic information for administrators:

Generating server: exch-cas.lotusgroup.com

ala@alexcountryclub.com
mail365c25.carrierzone.com #550 5.7.1 <ala@alexcountryclub.com>... H:MXB [196.219.160.195] Connection refused due to abuse. Please contact your E-mail provider. ##

Original message headers:

Received: from exch-mbx.lotusgroup.com ([192.168.0.17]) by
 exch-cas.lotusgroup.com ([192.168.0.16]) with mapi; Thu, 29 May 2008 13:30:12
 +0200
From: Amr Abouel Seoud <chairman@lotusgroup.com>
To: Fathi Bakoush <fathiB@aol.com>
CC:
      "=?windows-1256?Q?Alaa_Orfi_=DA=E1=C7=C1_=DA=D1=DD=EC_(ala@alexcountryclub?=
 =?windows-1256?Q?.com)?=" <ala@alexcountryclub.com>
Date: Thu, 29 May 2008 13:30:11 +0200
Subject: test please call me now
Thread-Topic: test please call me now
Thread-Index: AcjBdv4GOjxTIszuT4i3o9kdxrt/cw==
Message-ID: <6F3DCBBF2AF573449A5F474BEECFDA661208738A89@exch-mbx.lotusgroup.com>
Accept-Language: en-US
Content-Language: en-US
X-MS-Has-Attach: yes
X-MS-TNEF-Correlator:
acceptlanguage: en-US
Content-Type: multipart/related;
      boundary="_004_6F3DCBBF2AF573449A5F474BEECFDA661208738A89exchmbxlotusg_";
      type="multipart/alternative"
MIME-Version: 1.0

You've done pretty much all you can to ensure mail is sent out correctly.

You'll have to contact the recipient by other means and have them contact Carrier Zone (http://carrierzone.com/index.html) for resolution.

Carrier Zone's site contains no useful information at all on why things might be blocked.

You should find you can deliver to AOL and such correctly now at least.

Chris

I hope it is true that i can deliver to AOL but i got this error delayed message lests wait and c what happens

Delivery is delayed to these recipients or distribution lists:

Fathi Bakoush

Subject: test

This message has not yet been delivered. Microsoft Exchange will continue to try delivering the message on your behalf.

Delivery of this message will be attempted until 5/31/2008 1:13:34 PM (GMT+02:00) Cairo. Microsoft Exchange will notify you if the message can't be delivered by that time.

  _____  

Sent by Microsoft Exchange Server 2007

You should see that in the Queue on Exchange if it's not managed to go through. It should have an Error Message (if any) listed there. Most likely is RFC Compliance if it's to AOL, worth checking that really is the case though.

If it is AOL have you made any changes to DNS records recently? AOL and the like perform a lot of extra DNS caching that can really try your patience after fixing an issue.

Chris

yes chris as i said in first describing my problem we changed our MX record and ISP lately that was about one month ago at the begining most sites like yahoo and hotmail and gmail rejected our mail since the DNS did not match on all sites however that problem disappeared after a couple of days when our NEW DNS was rplicated through out the internet however only those to mails AOL and alexcountryclb.com reject our mail still