Question

Exchange 2007 Queue Problems

Asked by: eli290

All of a sudden I noticed that our Queue has been filling up with delayed messages. It is not a real lot but enough to raise concern. A few of the errors have been 400.4.4.7 Message delayed.  I have a few 450.4.5.0 No recipient succeeded messages as well. It also seems as though there is a couple addresses that are kicking emails back to us.

(An error occurred while trying to deliver this message to the recipient's e-mail address. Microsoft Exchange will not try to redeliver this message for you. Please try resending this message, or provide the following diagnostic text to your system administrator.

The following organization rejected your message: )

I looked on a few of the spam sites and we are not listed on any of them. I rebooted the mail server to see if that was the problem. I also rebooted our barracuda which I didn't think was the problem. Any help is greatly appreciated.

Thanks

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Asked On
2009-10-02 at 09:17:47ID24780726
Tags

Micrsoft exchange 2007

,

Queue

,

errors

Topics

Spam Black Holes

,

Exchange Email Server

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Points
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Comments
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Answers

 

by: MesthaPosted on 2009-10-02 at 09:30:39ID: 25479479

Does your email go out directly, or through the appliance?
4.x.x messages are temporary errors, so are not unusual.

Simon.

 

by: eli290Posted on 2009-10-02 at 09:32:16ID: 25479494

Not sure I understand what you are saying but the email goes through exchange, then to barracuda, then firewall, then out to the world

 

by: MesthaPosted on 2009-10-02 at 11:33:10ID: 25480631

If the messages are queueing on Exchange then the problem is with your appliance.

Simon.

 

by: eli290Posted on 2009-10-02 at 11:34:19ID: 25480653

The appliance being the barracuda? or exchange itself?

 

by: MesthaPosted on 2009-10-02 at 11:45:40ID: 25480784

Exchange isn't an appliance. The Barracuda.
The email is being rejected by the next hop. If your email is going through the appliance then that is what is rejecting the email.

Simon.

 

by: eli290Posted on 2009-10-02 at 12:19:10ID: 25481133

Actually it turns out that I am bypassing the barracuda on outbound email. It goes directly from exchange to the firewall then to the net. Again it is not all email just a group of them which seems to be going to the same domain...

 

by: MesthaPosted on 2009-10-02 at 12:47:02ID: 25481377

If it is the same domain then the problem is almost certainly not yours. The remote site has some kind of problem.

Simon.

 

by: eli290Posted on 2009-10-02 at 12:51:45ID: 25481428

it is just strange because we never had an issue before. There about 20 different domains that look to be affected. I see that Road Runner is one of the largest holding up 16 emails from 5 different users. But there is also a state agency that is not going through as well. Also I started to setup a blackberry enterprise server but havent finished it yet. That wouldn't cause these types of issues would it?

 

by: eli290Posted on 2009-10-02 at 13:41:16ID: 25481961

I did some research on 1 of the delayed messages and found that it may be due to not correctly configuring my reverse DNS. I am not sure how to set this up or to check to see if it is setup correctly. I have an internal Exchange server and I use Godaddy as my domain registrar. I know that i setup the MX records in godaddy for the exchange server a while back. Any help is appreciated.

Thanks

 

by: MesthaPosted on 2009-10-03 at 08:54:24ID: 25485789

Reverse DNS is set by your ISP. You will need to call them to get it set.
If you haven't had a reverse DNS record set then I am surprised that you haven't seen problems before because it is probably the most common check carried out by remote sites as an antispam measure.

Simon.

 

by: eli290Posted on 2009-10-03 at 08:59:29ID: 25485806

I just contacted my ISP and will let you know how it turns out. I agree I am surprised that I have not had any problems up until now. Thanks for the help and I will keep you posted

 

by: eli290Posted on 2009-10-05 at 08:20:39ID: 25496095

OK actually we do have a reverse DNS setup. It looks like it was completed on sept 29th of this year (just last week). It should have propagated by now. Here is an error message that we are getting when sending to one of the emails in question.

#550-** Attention ** 550-sorry, this connection has been rejected! 550-64.72.93.134 does not have an PTR record or Reverse DNS Entry. 550-This usually means that your provider wants you to send your email via 550-their servers, and not your own. 550-This is a permanent failure, Sorry things did not work out. 550-If your IP is dynamic you may contact your ISP and request a static IP 550 address. ##

Now what is weird is that everything here shows that our outside address is 64.72.93.136 including our mx records for our domain name. In our router it shows our barracuda as 134 but we do not send outgoing mail to the barracuda.

 

by: MesthaPosted on 2009-10-05 at 13:11:58ID: 25499171

The fact that you are getting an NDR with that IP address on it indicates that they are seeing the connection coming from that IP address. That would tend to point to the NAT being wrong on the firewall.

Are you therefore saying that you are sending email on a different IP address to the one that you are receiving it on?

Simon.

20120131-EE-VQP-002

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