Being a Microsoft shop and ex-user of openview, I have being looking at MOM and ELM from TNT.
Depends on what kind of information one is trying to capture.
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What is the best Network Operations Center software? (OpenView, Unicenter, Tivoli...)
I am looking for a list and comparison of various Network Operations Center software, what is used in your company. Some products I have looked at are: HP Openview, BMC Patrol, IBM Tivoli, IBM Director, Computer Associates Unicenter, Microsoft MOM. The good and the bad of eachproduct is welcome.
Specifically the ideal product can monitor a large company IT infrastructure, has a built-in ticket system with SLA for users, integrates with Active Directory, has role based permissions for IT professionals (so they can monitor their chunk in US without worrying about the network in Europe or Asia).
The product needs to be a commercial software backed by a reputable company with quick response time. I have looked at open source tools but they don't seem to cut the slack. Price is not an issue.
Look forward to your input.
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Answers
We have actively reviewed many products at this point. They include
HEAT from FrontRange
AdventNET products
BMC Products
HP OpenView
COIGN by CobbleSoft
SpiceWorks
WonderDesk
So far they are either outdated or do not ITIL compliance, something of a requirement for our company. I will say ServiceDesk+ by AdventNet combined with OPManager have been the better ones, we are waiting on a AdventNet beta version which will be ITIL compliant.
Being a company with semi-autonomous sites certainly adds an additional layer of complexity to the mix. I am still waiting for something good. Keep bringing those recommendations!
Hi Brainstomer,
Considering the important factor "ITIL Compliant", i would suggest you to study the possibilities from CA Unicenter Serviceplus service desk. It is by default ITIL Compliant wherein many of the support processes (Problem / Incident / Change management..) can be used out-of-the box. Moreover, it can be integrated with other CA Modules such as Unicenter Asset Management, Software Delivery or NSM to automate the opening of new Helpdesk tickets based on the SLA configured.
I am actively working on CA Unicenter suite of products since past 2.5 years. The latest version in offering from CA for EMS is CA Unicenter DSM R11.2 (UAM & USD are combined) and for Helpdesk ticketing system (ITIL Compliant), it is R11.
Explore this tool before finalizing on anything else.
Regards,
AjayG Sharma
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by: poweruser32Posted on 2007-02-15 at 10:55:58ID: 18542820
we used hp open view works with AD-actually it structures itself like AD i used it for awhile and it seemed fairly straight forward-does the usual assign tickets to other people,close of tickets you can see other calls with other groups as well
used remedy as well -much the same