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01/02/2009 at 01:09AM PST, ID: 24020250
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6.7

Cannot uninstall McAfee Spamkiller for Exchange 2003

Asked by RBraat in Products, Windows 2003 Server, Exchange Email Server

Tags: Exchange 2003 McAfee SpammKiller SKA.exe

I installed McAfee Spamkiller for Exchange 2003 version  2.1.1148.100, downloaded from McAfee's site, a 30 day trial for Windows 2003 server. It seemed like a good product so I bought a license.
I received a grantnumber by mail to access the McAfee site and was able to download version 2.1.12 and the executable "ska.exe", which should convert the trial version to licensed mode.
After running ska.exe my McAfee controll panel tell's me this version is now indeed licensed (before it had the status "trial").
After this I wanted to upgrade to version 2.1.12, the one I bought and downloaded, but the setup program gives a popup stating "A licensed version of McAfee SpamKiller is already installed" and "Installation ended prematurely because of an error.".
When I try to deinstall this version of Spamkiller, after some time, a popup appeared, saying "Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personel or package vendor" and "Fatal error during installation.". So I can not upgrade my software, nor uninstall it. I seem to get stuck. Restaring the server etc does not help.
For this moment, all I want is to uninstall the software from this Windows 2003 server, not at all being satisfied about this behavior.
Can anyone assist me?
Kindest regards. Rini
[+][-]01/02/09 01:46 AM, ID: 23278199

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[+][-]01/02/09 01:46 AM, ID: 23278200

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[+][-]01/02/09 01:56 AM, ID: 23278231

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[+][-]01/02/09 02:02 AM, ID: 23278251

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About this solution

Zones: Products, Windows 2003 Server, Exchange Email Server
Tags: Exchange 2003 McAfee SpammKiller SKA.exe
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Solution Provided By: mohitkkaps
Participating Experts: 4
Solution Grade: B
 
 
[+][-]01/02/09 03:25 AM, ID: 23278587

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[+][-]01/02/09 03:30 AM, ID: 23278607

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[+][-]01/02/09 08:15 AM, ID: 23280316

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[+][-]01/02/09 10:01 AM, ID: 23281223

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[+][-]01/02/09 10:17 AM, ID: 23281331

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[+][-]01/02/09 10:28 AM, ID: 23281415

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