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Question
emails bounce back
Hi
We are using IMSS 7. When a user sends mails from outlook some email are returned with error message "The following addresses had delivery problems <email address> Network conmunication error. But on imss log I can see it tried to deliver the message it says message not delivered yet but finally it says Message <message Id> could not be relayed and was deleted with failure notification sent.
I am trying to send email to external world. But at the same time I can send messages to otherexternal domains. only some domains it fails to send. at the same time I tried the failed message to send via gmail it sends successfully. (Message was with attachedment .doc)
What do you thing where could be wrong?
Thanks
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by: MrLonandBPosted on 2008-09-02 at 08:39:48ID: 22368292
Your best bet is to call Trend Micro Tech Support. Reason for suggestion, is that they have a number of patches for ver. 7, relating to outbound mail processing and if I remember correctly, there are a number of settings that need to be applied to the tsmtp.ini file in Program Files > Trend > IMSS.
I haven't used Trend in several months now, but consulting with other organizations in the past that use it...Trend's Tech Support is pretty good IMO.