Our emails are going to Bulk or Junk Folders hotmail, yahoo mail, email delivery problem, bulk mail, junk mail, spam filter, black list, gray list, white list, reverse dns, domainkeys, DKIM, sender ID

You may want to look into this site:

http://www.returnpath.net/senderscore/receiver/

They maintain the only "public whitelist" that I know, i.e. list of senders who are trusted not to send spam, so being on that list will help you to get through, provided that target mailsever checks that public whitelist. Whether Yahoo and Hotmail are using it, is a big question; still, the effort to get into that list has more chances than domain-keys, sender-id's etc.

>> Whether Yahoo and Hotmail are using it, is a big question;

They are not.  The big ISPs use their own criteria and lists to allow content through.  If you are in the same IP block as a known spammer, you will likely be blocked.  If you are sending content that looks like spam, you will likely be blocked.  If enough of their users mark your mail as spam via the tools in their inbox, you WILL be blocked.

Hallmark and Amazon (to use two U.S. companies who send e-cards as an example) are huge corporations and they have a department dedicated to contacting ISPs and allowing their traffic to go through.  Your only real recourse is to contact each of these companies and try to get to someone in the security division and ask them to evaluate your mail again.  However, I doubt you will get through.

> If you are in the same IP block as a known spammer, you will likely be blocked.

he is not, spam check of his IP on dnsstuff shows clear on all dnsbls. I'm sure it's content. The stream of e-greetings with spam and viruses is always big, so I imagine many will kill it on-sight.

I didn't say he was, I'm just saying that some of the major ISP's will block an entire netblock of IP's in response to one spamming server.

Thanks for comments.

Vadimrapp1, I'd examined SenderScore after my problems. I think that SenderScore is another money earning way of Hotmail. I don't think to pay SenderScore. In my oppinion, this must be priceless. And if I pay for it, it'll affect only Hotmail, not Yahoo or Gmail.

Jason1178, I think same with you. I've to contact with a security staff from Hotmail and Yahoo but I couldn't yet. What I've to do to contact one of security staff?

I've already wrote to Yahoo. I've completed their form and sent back to them. As a response, on of their staff (Rachel) wrote me that they can't add my site to white list.

You're completely right, Amazon, Hallmark, AmericanGreetings are really big corporations and they have  departments for comunicaton with ISPs. Also, ISPs are giving importance them much much more than us. But I've to contact with them because, you know, sending emails are principle of our site.

Now, I need a contact from Yahoo or Hotmail to solve this problem.

I agree, if they charge money for this, this shouldn't be considered.

if you want, please send me a typical email that would be blocked by yahoo etc. - sent to vrapp at polyscience.com , and I will probably be able to tell why it would be blocked.

>> What I've to do to contact one of security staff?

Just keep trying, as you did with Yahoo.  Unfortunately, they are not going to be motivated to talk to you.  About the only other thing you can do is publish their contact information and ask your customers to call and write them to get them to whitelist you.

Jason1178;
>> ask your customers to call and write them to get them to whitelist you.

That is the problem :( My job is not a maillist. My visitors are able to send our pages to their friends as a tell-a-friend application. So, receivers have not contact with us. They are contacts of our visitors. :((

Vadimrapp1;
>> please send me a typical email that would be blocked by yahoo etc

I'd paste a typical email in my question. One of them has copied from Yahoo and one from Hotmail. You can see mail body in Hotmail's one. But I've to say, I tried too many different versions for email. I've  tried from addresses, bodies, subjects, reply-to addresses etc. but all of them went to Bulk and Junk Mail folders. So, I'm sure that their system does not trust to my IP.

> I'd paste a typical email in my question.

I saw it, but what I'm talking about is trying how my anti-spam program would react on such message, taking in account who and where it came from, and subject, and contents, and everything. Anti-spam programs usually decide if it's spam basing on the score, which takes into account all "variables". In order to see that, it would need to be sent from you to me.

Hi Vadimrapp1, I've sent you a mail with our web form which that our visitors are using to send our pages.

Vadimrapp1;

Especially "Message ID" header is interesting for me. I don't know how but I couldn't notice this header before in big ecard sites' emails. After your message I looked and noticed that all of them are using this header. I tried to find an information to understanding how can I add this uniqe identifier to our emails but I couldn't. Do you know how can I add this header?

We are using SmarterMail Enterprise Ed. v4.3 as email server and Jmail 4.4 as ASP email component. So, we are using Windows 2003 Server as OS.

I hope that if we begin to adding this header maybe we can solve our problem.

Can't believe it!!!

I tried to send a message to my yahoo account with my mail server's webmail application and voila! It came to my Inbox instead of Bulk folder. I checked mail for Message-ID header and voila again! SmarterMail's webmail application is adding this header to all emails and I believe that because of this header, Yahoo has accepted my email as a regular email.

So, I've to find a way to generate a uniqe identifier for Message-ID header with ASP.

I hope that we are so close to solution :)

I am not sure that adding Message-ID will get you into Yahoo's inbox.  I have a similar situation as you.  My site has SPF, fixed IP, DomainKey, reverse DNS, Sender, Return-Path, and Message-ID.

A simple test email (subject: test, body: test) from Gmail arrives to my newly created Yahoo account.  But the SAME email content from my server arrives to the bulk/spam folder instead:-(

I use PHPMailer.

Hi Netexpert01,

Vadimrapp1's recommend worked only for half day. After that, my emails have started to go to Bulk Mail folder again.

So, there is no solution yet. I hope that maybe some times later they will start to trust our email servers. Our email servers are too new and maybe this is the problem. Maybe they need some times to trust to a new server.

I don't know anything about how can we solve our problem :( Only thing that we can do is waiting.

strange thing is that emails sent to yahoo, sometimes get blocked and sometimes get in junk folder.

nothing changes!!!!


we've done evrything. the only thing that we are to try now is the emailid, which is still don't know how to implement.

i am still unable to fix the problem,

but here are more information gathered by a discussion with netexpert01 (thank you netexpert01).

I had the problem for a while, email arriving in Yahoo Spam directory.  I cleaned up my subscription system.  That is, I remove bad emails from mailing list.  The server is set up to send email in small batch in interval.  And I filled out a form in Yahoo to tell them that I am a bulk mailer and my site is legitimate.  After a long while, my email go through to inbox without a problem (as far as I can tell).  Yahoo did something (clear me from their black list, put me in semi-white list, or whatever).  Or maybe my server/IP has aged enough or have a good enough reputation.  I am not sure.  It was a very frustrating experience

http://marcelo.sampa.com/marcelo-calbucci/brave-tech-world/13-tips-to-your-email-not-end-up.htm

history of contacting yahoo:
1- initial complain sent to yahoo on 1/24/2008
2- initial reply from yahoo asking to fill a form on 1/26/2008
3- filling the form asked on 1/26/2008
4- sent yahoo asking about status on 2/1/2008
5- yahoo replied that they will evaluate the submission on 3/2/2008
6- Around 5/24/2008, noticed that emails are getting to Yahoo inbox without a problem.  So he/she turned off the "work-around" email sending functionality to Yahoo email addresses and sent to Yahoo email addresses from his/her mail server
7- final confirmation from yahoo that the server was whitelisted on 6/19/2008

adding DomainKey and SPF and following simple tips from the internet were enough for hotmail.

Thanks again netexpert01

Here's one scenario that may be somewhat relevant. Not in getting into bulk folder on yahoo though.

On Yahoo, as well as on many others, it's possible to auto-forward your email elsewhere.

If user enables auto-forward to his other email account X,
and the mail server at X is using anti-spam protection including checking SPF
and the email is sent from a site Y that has published its SPF record,

then this email will be rejected by X, since SPF check will fail (because site Y does not authorize Yahoo servers to send on its behalf).

Solution: don't publish SPF record.

..also... only recently I spoke to online services at as big organization as Chase Bank. They have indicated that they are having continuous ongoing problems with Yahoo that blocks their emails. So we can probably say that Yahoo is somewhat notorious for this. Maybe at some point when we try to specify our email address somewhere we will see this: "Sorry, we don't accept Yahoo email address. Obtain another address from more literate email provider".