We use Trendmicro scanmail for exchange and we use the whitelist features. I have 15 workstations with Outlook 2003 at my company. I noticed that only my workstation finds trendmicro whitelisted emails in the junk folder in Outlook. As I troubleshooted the issue, I discovered that only my machine had rules established in Outlook. When I deleted the rules, whitelisted emails continued to find their way to the junk folder. I backed up my email to a .pst file, went into Active Directory and deleted my mailbox and then recreated it. After doing this, whitelisted emails came through to my outlook inbox. Great... So, I went back to Outlook rules and instead of importing the old rules, I created new rules. I created about 4 rules. The problem is back, by trendmicro whitelisted items are now being sent to the junk folder again. I really need these rules, but I really want my whitelisted emails to get to my inbox as it takes a lot of time to sift through the junk each day...please help.
Start Free Trial
