Question

GIF Images not visible in Eudora message body.

Asked by: KASPBoodai

Well i had to reopen this call as the problem has reoccurred, to give a brief history on this problem am pasting the problem below.

When ever an email is received having GIF Images in message body the images are not visible, it has an X on it.
I can see all gif files in embedded folder but these gif files were not recognized as gif files, on right click properties it would display the file type as "file" and not gif.
I tried to rename those few files by adding a gif extension to it, it would then recognize it as gif file but wont display the same in eudora.

I thought the problem is sorted but i was wrong as our CFO reported same problem again. I have to get this thing fixed at any cost.
I am pasting source file below for all experts to review on. Kindly review and come up with a solution as am not able to solve this.
----------------------------------------------------------------------------------------------------------------------------------------------
<HTML><HEAD><STYLE>
BODY {font-family="Arial"}
TT {font-family="Courier New"}
BLOCKQUOTE.CITE {padding-left:0.5em; margin-left:0; margin-right:0; margin-top:0; margin-bottom:0; border-left:"solid 2";}
</STYLE></HEAD>
<BODY>
<Span CLASS=EUDORAHEADER>
Authentication-Results: mail.xyz.com<br>
<x-tab>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</x-tab>smtp.mail=jerene.j.goh@aexp.com; spf=pass; ip-match=fail<br>
</Span>
<Span CLASS=EUDORAHEADER>
X-MDSPF-Result: unapproved (mail.xyz.com)<br>
</Span>
<Span CLASS=EUDORAHEADER>
X-Server-Uuid: 3919604E-2287-43B9-90A1-21BB88CD678C<br>
</Span>
<Span CLASS=EUDORAHEADER>
To: xyz@xyzi.com<br>
</Span>
<Span CLASS=EUDORAHEADER>
cc: naresh.b.karani@aexp.com,<br>
<x-tab>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</x-tab>radha.v.pillai@aexp.com<br>
</Span>
<Span CLASS=EUDORAHEADER>
Subject: 100429 DCC&nbsp; USD/EUR<br>
</Span>
<Span CLASS=EUDORAHEADER>
X-Mailer: Lotus Notes Release 5.0.12&nbsp;&nbsp; February 13, 2003<br>
</Span>
<Span CLASS=EUDORAHEADER>
From: jerene.j.goh@aexp.com<br>
</Span>
<Span CLASS=EUDORAHEADER>
Date: Thu, 7 Dec 2006 17:23:01 +0800<br>
</Span>
<Span CLASS=EUDORAHEADER>
X-MIMETrack: Serialize by Router on SYD_REG_NOTES01/American<br>
&nbsp;Express(Release 6.5.5 HF31|January 11, 2006) at 12/07/2006 08:44:43 PM,<br>
&nbsp;Serialize complete at 12/07/2006 08:44:43 PM<br>
</Span>
<Span CLASS=EUDORAHEADER>
X-TMWD-Spam-Summary: TS=20061207092439; SEV=2.2.0; DFV=B2006120703;<br>
&nbsp;IFV=2.0.4,4.0-9; AIF=B2006120703; RPD=5.02.0004; ENG=IBF;<br>
&nbsp;RPDID=7374723D303030312E30413031303230342E34353737444343302E303038312C73733D332C6667733D30;<br>
&nbsp;CAT=NONE; CON=NONE<br>
</Span>
<Span CLASS=EUDORAHEADER>
X-MMS-Spam-Filter-ID: B2006120703_5.02.0004_4.0-9<br>
</Span>
<Span CLASS=EUDORAHEADER>
X-WSS-ID: 696902481SG3945887-06-01<br>
</Span>
<Span CLASS=EUDORAHEADER>
X-Spam-Processed: mail.xyz.com, Thu, 07 Dec 2006 12:34:04 +0300<br>
<x-tab>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</x-tab>(not processed: recipient xyz@xyz.com in exclude file)<br>
</Span>
<Span CLASS=EUDORAHEADER>
X-Lookup-Warning: MAIL lookup on jerene.j.goh@aexp.com does not match 12.10.219.18<br>
</Span>
<Span CLASS=EUDORAHEADER>
X-MDRcpt-To: xyz@xyz.com<br>
</Span>
<Span CLASS=EUDORAHEADER>
X-Rcpt-To: xyz@xyz.com<br>
</Span>
<Span CLASS=EUDORAHEADER>
X-MDRemoteIP: 12.10.219.18<br>
</Span>
<Span CLASS=EUDORAHEADER>
X-Return-Path: jerene.j.goh@aexp.com<br>
</Span>
<Span CLASS=EUDORAHEADER>
X-Envelope-From: jerene.j.goh@aexp.com<br>
</Span>
<Span CLASS=EUDORAHEADER>
X-MDaemon-Deliver-To: xyz@xyz.com<br>
</Span>
<Span CLASS=EUDORAHEADER>
X-MDAV-Processed: mail.xyz.com, Thu, 07 Dec 2006 12:34:11 +0300<br>
</Span>
<br>
<div>


<br><font size=2 face="sans-serif">Dear Mr xyz</font>
<br>
<br><font size=2 face="sans-serif">We confirm the following DCC done for value 8 Dec to 27 Dec 2006 ( 19 days) &nbsp;due to the Christmas season.</font>
<br><font size=2 face="sans-serif">The SPOT RATE has been improved from 1.3320 to 1.3315. Thanks.</font>
<br>
<br>
<br><img src=cid:_1_1D40000030C40033867E4825723D><font size=2 face="sans-serif"><br>
regards<br>
Jerene<br>
Tel &nbsp;: 65-64398001<br>
Fax : 65-64397009</font>
<br>
<br>
<div>
<a href="file://C:\Documents%20and%20Settings\xyz\My%20Documents\ahs-mail-data\Embedded\100429%20DCC%20%20USDEUR" file="file://C:\Documents%20and%20Settings\xyz\My%20Documents\ahs-mail-data\Embedded\100429%20DCC%20%20USDEUR" EUDORA=ATTACHMENT>
<img src="file://c:\documents and settings\xyz\my documents\ahs-mail-data\icons\134d93f.jpg" alt="100429 DCC  USDEUR"> 100429 DCC  USDEUR </a>
</div>

</div></body></html>

----------------------------------------------------------------------------------------------------------------------------------------
Thanks in advance.

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Asked On
2006-12-07 at 03:37:10ID22085449
Tags

eudora

,

visible

,

email

,

images

Topic

Eudora Email Client

Participating Experts
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Comments
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Answers

 

by: KASPBoodaiPosted on 2006-12-08 at 23:58:33ID: 18106976

Experts kindly post some solutions.

 

by: jason1178Posted on 2006-12-12 at 18:38:33ID: 18127864

Hi  KASPBoodai,

What kind of security software is running on that machine?  I'm thinking that some anti-spyware program is blocking all GIFs as it thinks they are web-bugs.

 

by: KASPBoodaiPosted on 2006-12-13 at 00:57:53ID: 18129102

The strange part is it doesnt happen for all emails, occasionally some emails dont display gif while some do display that is why its more confusing for me. User is not running any software which will block gif

 

by: jason1178Posted on 2006-12-13 at 10:15:04ID: 18132653

Actually, that strengthens my suspicision that some form of security software is blocking what it considers to be suspicious gifs.

So, what software is running on that machine?

 

by: KASPBoodaiPosted on 2006-12-13 at 21:46:55ID: 18136826

Well i had to uninstall eudora completely via add remove and registry and reinstalled it back with entire mail data under program files-qualcomm. Seems to me that its working fine now, time will only indicate whether the problem exist or it has been solved.

 

by: BenReynoldsPosted on 2006-12-15 at 07:47:33ID: 18146740

KASPBoodaj,
I don't believe that is the standard path for embedded files. If you look at Eudora's readme file, you'll find a discussion of whether to have a "custom' set up or to use the "default" setup that has been standard since Windows XP (which  

In other words, I'm wondering whether Eudora knows where to look for this files.

Also in the readme file is this note about viewing graphics.

Eudora's standard message viewer supports basic HTML, such as text
formatting and inline images (displaying pictures within the body of
a message rather than in a separate window). Some of the supported
image formats include .BMP, .JPG, and .PNG files. Installing Apple's
QuickTime application adds support to the standard viewer for inline
display of a wider range of image (picture) formats such as .GIF's.
Installing Microsoft Internet Explorer (IE), version 4.0 or above,
adds an additional message viewer (hereinafter, the Microsoft viewer)
to Eudora that can accurately display just about any HTML message you
might receive.

If your user downloads software that captures the .gif extension, Eudora may not know how to display .gifs any more.

 

by: Computer101Posted on 2007-01-28 at 06:11:53ID: 18413988

PAQed with points refunded (500)

Computer101
EE Admin

20120131-EE-VQP-002

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