Question

Outlook Express Error - Problem sending mail

Asked by: etevets

I am configuring an internet e-mail account using Outlook Express 6. I am receiving e-mail without any problem but I cannot send email out. I have tried 4 different PC but is coming up with the same problem.

The error says:

Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity. Account: 'mail.ca.astound.net', Server: 'smtp.ca.astound.net', Protocol: SMTP, Port: 25, Secure(SSL): No, Error Number: 0x800CCC0F

Please help!

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Answers

 

by: war1Posted on 2008-09-05 at 13:47:32ID: 22403640

Hello etevets,

These error messages may occur if Microsoft Outlook or if Microsoft Outlook Express cannot establish a connection with your e-mail server. These error messages are frequently caused by one of the following:
?      You are not connected to the Internet or a network
?      Incorrect account settings
?      Your user profile in Outlook is damaged
?      An e-mail item on your POP3 server is damaged
?      Incorrect configuration of your AV software
?      Outlook Express has been removed from the computer or the installation is damaged
?      Incorrect configuration of personal firewall software

Follow the solutions in this MS article
http://support.microsoft.com/kb/813514

Hope this helps!
war1

 

by: etevetsPosted on 2008-09-05 at 13:54:01ID: 22403701

1. I am connected to the internet - as you know I can received email.
2. Account settings should be correct, otherwise I won't be receiving email.
3. Outlook profile cannot be damaged - again I am receiving email and the issue is consistent on 4 other workstations
4. I am not using any AV software
5. I have tried uninstalling and reinstalling Outlook Express but no go. I cannot have possibly 3 other workstations with bad Outlook Express don't you think?
6. I have shutdown firewall on the PC; we do not block any OUTGOING ports on our main firewall

Thanks for sending the possible solution but I need further assistance.

 

by: war1Posted on 2008-09-05 at 15:32:07ID: 22404402

Your ISP may be blocking all SMTP servers except its own.  Try using alternate SMTP port 587.

If no joy, use your ISP SMTP server to send.

 

by: ClareSnyderPosted on 2008-11-20 at 13:50:07ID: 23008681

Having the sa Have shut off antivirus and firewall - no change.me problem with a customer's system. can send a small text message, but no attachments.

20120131-EE-VQP-002

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