Question

The recipient has been deleted or has no e-mail address.

Asked by: spryor0

This may be a long shot.   I can't get a lot of details out of this user ..  And a political thing ..  He has a blackberry product on his PC that forwards email to his phone ..  He also has a Norton do it all product on his PC ..

Since last Wed. he has been getting the above error when he sends to email accounts that exist on our server and a part of our company so should not even have to leave the server???   Yet he can email me.    

I want to say corrupt contacts?   But with all the other things loaded on there not sure?

Looking for any thoughts

Thanks

Mike

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Asked On
2009-10-19 at 13:56:57ID24825068
Tags

Outlook with blackberry software running to send to phone

Topics

OE-WindowsLive

,

Blackberry Operating System

,

Post Office Protocol 3 (POP3)

Participating Experts
3
Points
250
Comments
5

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Answers

 

by: Shekhar2coolPosted on 2009-10-19 at 14:05:00ID: 25609034

The question is not clear? Can you throw some more light on it.

 

by: spryor0Posted on 2009-10-19 at 15:13:43ID: 25609471

The recipient has been deleted or has no e-mail address  --- is the error this guy gets.  

He can email me.  We host about 5 domains on our Exchange 2003 server.    So he can email me at abc.com.   But when he emails someone at defg.com (his domain) he gets the error above.   Both are hosted on our Exchange server so should never even leave it.

He is a POP3 user on our server using Outlook Express.   This just started on last Wed. so he has worked fine for years.

He can walk over to another POP3 email account on another PC in his office and it works.

He is one that uses things I don't support.   Like Black Berry software that forwards email to his phone when they hit his PC.   And a Norton do it all firewall/virus software.

We are a food dist. company and this is a chain of stores that buy food from us.   And we host their email and a few other things.

Hope I didn't cloud it up to much more.   :)    Thanks for checking and wanting to help.

Mike

 

by: AHECPosted on 2009-10-21 at 14:17:42ID: 25628595

 

by: BillDLPosted on 2009-10-24 at 08:27:45ID: 25652620

>>> "a political thing" ...  "He has a blackberry product" <<<
Hmmm, you're selling to The White House? ;-)

Clearly there is some issue with his Blackberry, or more correctly whatever email client he uses on it to send emails.  The POP3 forwarding program on the PC shouldn't have anything to do with things, but if the failing emails are ones he has had forwarded to his Blackbery and is replying to them using the Blackberry, then perhaps the email address of the original sender isn't being correctly added to the "To:" field when he clicks "Reply".  If there is a configuration on his Blackberry software that automatically adds email addresses of people being replied to, then perhaps the invalid data is being added to and overwriting the existing email address in his Blackberry software contacts list.

Do you happen to know the name and version number of the email software on his Blackberry?

 

by: BillDLPosted on 2009-10-30 at 01:48:31ID: 25701039

Thank you spryor0.

20120131-EE-VQP-002

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