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01/08/2002 at 09:04AM PST, ID: 20252763
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9.0

Using Netscape email client with MSN DSL

Asked by conick in Email Clients

Tags: support, tech, mail

I recently (yesterday) changed from the soon-to-be-defunct Excite@Home cable to MSN DSL.

I'm currently using IE6 for browsing, but I use Netscape 6.2 for my email client (on Win2K). Unfortunately, I can't seem to configure Netscape to "swing successfully" with the MSN POP3 server. The incoming and outgoing email server addresses are correct. I am able to send and receive email from Outlook2K using the same servers. I called MSN support and of course they couldn't help me because they don't support Netscape. The tech said that she thought Netscape worked, but couldn't transfer me to anyone who knew for sure. She finally gave me the Netscape tech support number. A charge is required for Netscape support, so I thought I would ask around here first.

The message I get back from the server when I try to retreive email is:

The mail server responded: 5.7.3 Due to a recent security enhancement, changes to your email client configuration are required. Please go to http://supportservices.msn.com/us/smtptool/default.asp for complete information about the steps to make these quick changes...

When I go to the web site mentioned, it provides information how to upgrade the MS email clients (Express, Outlook, etc). No information is given for thirdparty clients. I haven't been able to find anything on Netscape's site either.

Anyone have any information or comments?
[+][-]01/08/02 01:20 PM, ID: 6719007

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About this solution

Zone: Email Clients
Tags: support, tech, mail
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Solution Provided By: rid
Participating Experts: 3
Solution Grade: A
 
 
[+][-]01/08/02 02:07 PM, ID: 6719114

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[+][-]01/08/02 06:20 PM, ID: 6719578

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[+][-]11/02/02 01:16 PM, ID: 7401106

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[+][-]11/02/02 03:32 PM, ID: 7401525

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