Question

MS OTULOOK EXPRESS: it doesn't print content msg

Asked by: zanzaramannara

Hi,

I have w98 with MS Outlook Express 6.
Suddenly, I am no more able to print the content of my msgs.

When I press the print button and confirm the printer, in the msg the content is not printed.
The FROM, the TO, the DATE and the OBJECT fields are printed, but not the content.
After the OBJECT field the printing is over.

Any suggestion?

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Asked On
2004-01-28 at 07:13:55ID20865622
Tags

express

Topic

Email Clients

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Answers

 

by: sunray_2003Posted on 2004-01-28 at 07:18:13ID: 10218676

Try this trick

Double click the email message that you want to print so that it opens in a new window
now go to file and say print .

check if it would print now

Also see if your are able to print fine from IE cos OE takes some properties from IE and if IE is corrupted may b it is affecting OE

 

by: sunray_2003Posted on 2004-01-28 at 07:20:37ID: 10218698

 

by: zanzaramannaraPosted on 2004-01-28 at 08:26:18ID: 10219344

it doesn't work

I am able to print, in fact the rest of the message is printed. Only the body of the mail is not printed.

It's not a network problem, also if I reboot it gives me the same problem. Finally, same problem also if I use another network printer.

It's something in the configuration

 

by: sunray_2003Posted on 2004-01-28 at 08:28:21ID: 10219370

do you mean Subject is not printer but everything else is getting printed

 

by: sunray_2003Posted on 2004-01-28 at 08:28:43ID: 10219374

body of the message = rest of the message .. or is there any difference ?

 

by: zanzaramannaraPosted on 2004-01-28 at 08:54:59ID: 10219677

from: PRINTED
to: PRINTED
c/c: PRINTED
c/cn: PRINTED
subject: PRINTED
***********************
the printed document ends here
body: NOT PRINTED
***********************

all clear?

 

by: sunray_2003Posted on 2004-01-28 at 08:59:45ID: 10219723

zanzaramannara,
> n fact the rest of the message is printed.

Oh when you said rest of the message , i thought that included the email message as well


Thanks,
Sunray

 

by: sunray_2003Posted on 2004-01-28 at 09:19:07ID: 10219871

Perform  a repair of IE and OE and check if that would help

Is the body of the messages in plain text or html format ?

Repair IE :
-----------

Start > Run rundll32 setupwbv.dll,IE6Maintenance "C:\Program Files\Internet Explorer\Setup\SETUP.EXE" /g

or

Start > Run rundll32.exe setupapi,InstallHinfSection DefaultInstall 132 C:\windows\inf\ie.inf

Reinstall IE:
-------------

Description of the Internet Explorer Repair Tool
http://support.microsoft.com/default.aspx?scid=http://support.microsoft.com:80/support/kb/articles/Q194/1/77.asp&NoWebContent=1

How to Reinstall or Repair Internet Explorer and Outlook Express in Windows XP
http://support.microsoft.com/?kbid=318378

or

Repair Internet Explorer 6
http://www.theeldergeek.com/repair_ie6.htm

How to Uninstall Internet Explorer 6
http://support.microsoft.com/?kbid=293907

 

by: mhciPosted on 2004-01-28 at 23:09:28ID: 10225304

I think your problem might be this:

In outlook express 6 there is an option to download only the headers of the email and not its body. The printer therefore print the header and searches for the body of the message which it does not find.

To check if this is the case do the following:
1. Connect to the internet. Open the mail message in Outlook Express and then print. Let the printer take its time and print. See if now the body is also being printed.

2. Check in your settings if you are downloading only the headers. This is usually the case when you use Outlook express for your hotmail messages.

I hope this helps

20120131-EE-VQP-002

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