We are on Outlook 2003 at a large university using Exchange Server(s). One user (Kim) has full rights to another user (Dean) mailbox. Kim opened Dean's calendar from her own Outlook client and created a Meeting Request on behalf of Dean. She sent it out to several invitees. The invitees "accepted" and chose "send response", but the "accepted" email responses did not arrive in Dean's mailbox (all folders, including the Junk Email folder was checked). Additionally (and even more importantly), when Kim made a change to the appointment and hit "send update", the invitees received a "Cancellation" notice rather than an "Update". She learned of this when they called to ask why the meeting was cancelled.
The problem seems to be intermittent ... when I tested it with her (had her open Dean's calendar, create a Meeting Request inviting me, send it .... and then later "updated" the meeting request) everything seemed to work fine WITH THE EXCEPTION that she (or rather, Dean) never received my "acceptance" email. When we checked "Tracking" on her appointment, it stated that no response had been received.
She ran "Detect and Repair" on Outlook ... this did not solve the problem.
I tested sending a Meeting Request and Update directly from Dean's PC, and everything seems to be working fine. This seems to be an issue related to shared mailboxes.
We hesitate to nuke her Outlook profile or reinstall Outlook because the cached entries are crucial to her work and she doesn't want to have to start over again with those.
Is anyone familiar with this type of problem, and can you point us in a direction for fixing this without having to reinstall?
Thanks in advance,
ksuchy
Start Free Trial
