Question

Out Of Office on Outlook 2007 and Exchange 2007 is not working...

Asked by: heensit

When I try to change the Out of office settings I get the following error.
"Your out of office settings cannot be displayed, because the server is currently unavailable"

I've already checked sembee's website (http://www.sembee.co.uk/archive/2007/01/21/34.aspx) and "normally" my autodiscovery is working fine...
At least when I do a "Test E-mail autoconfiguration" Everything seems to be ok, but for the OOF the internal servername is used instead of the external name? Is this correct? And what else could be wrong?

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Asked On
2007-06-17 at 03:25:36ID22639063
Tags

office

,

out

,

cannot

,

2007

,

outlook

Topics

Email Clients

,

Exchange Email Server

,

Email Software

Participating Experts
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Comments
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Answers

 

by: peakpeakPosted on 2007-06-17 at 08:05:45ID: 19302442

What happens if you view the OOF through OWA (webmail)?

 

by: heensitPosted on 2007-06-17 at 13:17:51ID: 19303286

works like a charm...

 

by: ATIGPosted on 2007-06-18 at 04:10:30ID: 19305967

Ok, this is a new feature and can be annoying.... No matter how you configure the client as MAPI or Outlook Anywhere Outlook 2007 with Exchange 2007 uses a new feature called autodiscovery. There are a number of items OOF,OAB, availablity etc.... that use service. Depending on your configuration domain joined or not will depend on how items are accessed.
There are a number of locations that urls need to be set
get-autodiscovevirtualdirectory
get-webservicesvirtualdirectory
get-clientaccessserver (look for autodiscover internal uri)

http://msexchangeteam.com/archive/2006/10/23/429296.aspx

Setting up autodiscover and the availability is not a highly publicized item however its mandatory it your are running Outlook 2007 on your network.

Outlook 2007 no longer uses public folders to pull free/busy and any configuration. Outlook makes calles to the autodiscover which tells the client where it can putll information from like free/busy , OFF, etcl....


 

by: heensitPosted on 2007-07-13 at 10:11:03ID: 19482644

OK OOF problem is solved...

With the help from SM PSS we found it. We used this link
http://support.microsoft.com/default.aspx?scid=kb;EN-US;896861

OAB problem also solved

 

by: ATIGPosted on 2007-07-13 at 10:12:27ID: 19482658

Interesting.....

 

by: heensitPosted on 2007-07-13 at 10:19:21ID: 19482720

ATIG, since you'ev helped me on other cases also I'll reward you the points

 

by: PackyourbagsPosted on 2008-06-30 at 03:50:34ID: 21897977

Hi

Just to add my two penneth worth.

I have all my users surfing through Squid Proxy. If you remove the user from using the proxy the Out of Office works, so does the Test Configuration from the outlook icon.  MY Exch 2007 server is almost default out of the box with 50 mailboxes on. It has had no tweaks with regards to Autodiscovery service.

I assume 8 out of 10 times this will be the problem.

Therefore i added into the Internet Proxy Settings via group policy the following entry:

LAN Settings > Advanced > Exceptions >  *CTTG3* as CTTG3 is the servername of my Exch2007 server.

This has fixed the problem for ALL users in my ExchOrg.

Regards
Anthony

 

by: Chicot_ParkerPosted on 2009-08-13 at 08:35:42ID: 25089572

This may not apply to the OP's original problem, but I was having the same issue, but with just my external Outlook 2007 users.  Connecting via HTTP/RPC.  When I would do the "Test E-mail AutoConfiguration..." on the remote PC, it would fail connecting to the path: https://autodiscover.domainname.com/autodiscover/autodiscover.xml.  All I had to do was create an A-record entry on our external DNS that mapped autodiscover.domainname.com to the external ip of the OWA server.  As soon as I did that, I restarted Outlook and it worked.  We also use Exchange 2007.  Just thought I'd share.

20120131-EE-VQP-002

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