Question

Outlook 2003 not showing all recipients

Asked by: GHMNE

When I receive an email sent to a number of people, only my email address
shows in the To: field, so it looks like I'm the only one that got the
email.  I only see that others got the same email when someone else replies.  
The sender is not using the CC or BCC fields, he is putting all the
recipients in the To: field.  And he is listing the recipents individually,
they are not part of a group.  We are using Outlook 2003 and are on Exchange
5.5 - any ideas?

Thanks in advance for any help!

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Asked On
2007-06-22 at 08:29:06ID22651493
Topics

Email Clients

,

Outlook Groupware Software

Participating Experts
3
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Comments
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Answers

 

by: mrsjockPosted on 2007-06-22 at 08:34:54ID: 19342284

 

by: GHMNEPosted on 2007-06-22 at 08:55:43ID: 19342451

This is only happening to me and one other person on the list.  It's an internal email that is not sensitive, so the sender is not using mail merge and is not blocking the names intentionally.
Everyone else on the list can see all the recipients, so I'm assuming this is a setting in outlook perhaps?

 

by: GnartPosted on 2007-06-22 at 11:31:18ID: 19343676

Hi GHMNE,

Please forward a copy of a non-sensitive email to tdn4it(AT)hotmail(DOT)com.  Send one that exihits the problem and one that does not....

Cheers Gnart

 

by: GnartPosted on 2007-06-22 at 11:32:44ID: 19343688

Sorry posted too soon,  have you tried reinstalling the Outlook client to see if it fixes the problem.

 

by: GHMNEPosted on 2007-06-26 at 05:44:51ID: 19363057

I have tried reinstalling the Outlook client and it didn't fix the problem.  Since it's not happening to all of the recipients, I'm guessing that it's not the actual email, but something on my system.

 

by: FrankcoPosted on 2007-06-26 at 15:26:52ID: 19368365

Hi GHMNE,

It may be that Outlook is pulling the names from the autocomplete file to "list" them in the To: field and the names are not displaying. Sometimes Outlook takes shortcuts like this.
Can you try renaming the .NK2 file on your computer?

The NK2 file is located in:
C:\Documents and Settings\<user>\Application Data\Microsoft\Outlook folder.

If you can't see the file, set the unhide System files and folders by clicking on the menu in any folder and selecting Tools ~ Folders Options ~ View.
Click Show hidden files and folders.

Let us know how you do,
Cheers,
frankco

 

by: GHMNEPosted on 2007-12-03 at 12:32:17ID: 20398347

Thanks for all of your suggestions.  Turns out we had a hidden custom recipient for a few of our users, so their email was getting sent out and routed through another server and back into ours.  We removed the custom recipients and all is good.

20120131-EE-VQP-002

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