Question

Outlook 2003 To field names no populating from cache

Asked by: RAMCIT

Hi guys,
I have a user whose  having problems with the "To" field in a new email message on Outlook 2003. When she begins to write the name of a person who she has emailed before, it should automatically fill in the name under the box for her to sselect it. Well, it's not happening. Once she re-opens the program, seems like the NK2 file which holds the cache info gets recreated or so it seems.

Any help is appreciated!

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Asked On
2007-09-20 at 13:09:39ID22842574
Tags

outlook

,

2003

,

cache

,

field

,

names

Topics

Email Clients

,

Outlook Groupware Software

,

Microsoft Applications

Participating Experts
2
Points
500
Comments
10

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Answers

 

by: war1Posted on 2007-09-20 at 13:12:18ID: 19931370

Greetings RAMCIT !

The NK2 file could be corrupted.  Rename or delete the NK2 file.  With Outlook close, search for *.NK2 and rename the file.  When Outlook opens, a new one should be created.

.NK2 file is located in
C:\Documents and Settings\<user>\Application Data\Microsoft\Outlook folder. It is a hidden file. Go to any folder and select Tools > Folders Options > View. Check "Show hidden files and folders".  Click OK.

Best wishes, war1

 

by: war1Posted on 2007-09-20 at 13:12:49ID: 19931381

RAMCIT,

Also, in Outlook settings, make sure auto complete is enabled.

 

by: RAMCITPosted on 2007-09-21 at 06:06:12ID: 19935168

Hi war1,
Thanks for the reply, I did exactly as you said, renamed the nk2 to outlook.nk2old, closed out look and opened it. Then I tried creating an email by selecting the recipient from the address book, thn sent the email. I sent another mail to the same person, this time with the field populating the same name autonatically as it should do always. i closed outlook and opened it again and it did not work anymore. I looked in the directory and there was no nk2 file created there.

 

by: war1Posted on 2007-09-21 at 08:23:08ID: 19936361

Make sure auto complete is enabled in Outlook.

    *  Load Microsoft Outlook
       
    * Go to the Tools pull-down menu and choose Options
       
    * Click the E-Mail Options button, and then the Advanced E-mail Options button
       
    * To enable Auto Complete, check the box for "Suggest names while completing the To, Cc and Bcc fields

 

by: war1Posted on 2007-09-24 at 08:05:18ID: 19948930

RAMCIT, any  update?

 

by: RAMCITPosted on 2007-09-26 at 05:50:12ID: 19962551

sorry,
It was already checked off.

 

by: war1Posted on 2007-09-26 at 08:27:24ID: 19963828

Sometimes you have to send a message to enable the cache.  Send an email, and check if the sender's address is added to cache.

 

by: chaotic1Posted on 2010-04-22 at 11:35:55ID: 31781132

Thank you war1, my NK2 file was named wrong, renaming it did the trick

20120131-EE-VQP-002

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