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10.22.2007 at 03:12PM PDT, ID: 22910453
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Outbox of Outlook Express won't empty itself.

Tags: outbox, outlook, express, empty
Using Outlook Express on Windows XP box.  User have MANY folders (80 to 100) for all kinds of stuff.  New emails get stuck in Outbox and send repeatedly until she manually removes it from the Outbox.
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Question Stats
Zone: Software
Question Asked By: JayMulkey
Solution Provided By: war1
Participating Experts: 1
Solution Grade: A
Views: 79
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10.22.2007 at 03:29PM PDT, ID: 20127410

Rank: Genius

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10.22.2007 at 04:05PM PDT, ID: 20127577

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10.22.2007 at 04:18PM PDT, ID: 20127615

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10.22.2007 at 04:42PM PDT, ID: 20127706

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10.22.2007 at 03:29PM PDT, ID: 20127410

Rank: Genius

Hello JayMulkey,

Recreate the Outbox folder.  With Outlook Express (OE) close, do a search for Outbox.dbx file and delete it. When OE opens, the Outbox folder and file will be recreated.

The file is located in C:\Documents and Settings\<account name>\Local Settings\Application Data\Identities\<hexadecimal number>\Microsoft\Outlook Express folder. It is a hidden folder, so you have to unhide hidden folders and files to see it. Go to any folder and select Tools > Folders Options > View. Check "Show hidden files and folders". Click OK.

Hope this helps!
war1
 
10.22.2007 at 04:05PM PDT, ID: 20127577
Greetings War1,

Having been down this road before, I already tried that (instead of deleting Outbox.dbx I renamed it Old-Outbox.dbx   That's ok too, right?).

Started up OE again and new Outbox showed up.  New email test stays in new Outbox (like before) and re-sends with every Send/Receive.

Next suggestion, please.

JayMulkey
 
10.22.2007 at 04:18PM PDT, ID: 20127615

Rank: Genius

1. Register an important send/receive library file.  Go to Start > Run and type regsvr32 inetcomm.dll

2. Check if antivirus email check is slowing sending and receiving.  Disable it. Check if other programs running in the background is interfering. Disable one at a time the Firewall, antispyware, antispam, and all Norton programs.

3. In the account settings, Advanced settings, change the server timeout time from 1 min to 5 min

4. Check if outgoing mail server authentication is required. Select that option in account settings and use same settings as incoming server

5. Your ISP may be blocking port 25. Try using alternate port 587.

If no joy, you need to use your ISP SMTP server to send out emails.

6. Create a new Outlook Express identity.
http://support.microsoft.com/kb/209169

7.  If OE was working previously, and now having trouble, check with email provider Tech Support to determine if server is having trouble.
Accepted Solution
 
10.22.2007 at 04:42PM PDT, ID: 20127706
War1,

1.  registered the library file.  Did that earlier today.
2.  Antivirus is same as runs every day on every machine on our network (eTrust by CA).
3.  Moved the timeout all the way up to 5 min.
4.  In account settings, the box "outgoing server requires authentication" was checked.
5.  ISP is not blocking port 25.  All email on the network (Outlook Express, Outlook and others) are using 25.
6.  Since this is the only thing I've not done, I'll try this.
7.  We handle email in-house (have our own server).  

JayMulkey
 
 
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