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05.07.2008 at 07:29AM PDT, ID: 23382888
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Outlook and junk emails/safe senders
Tags: microsoft, outlook, 2003
I have added people to my safe senders list in outlook 2003 by going to tools, options, junk email, safe senders. but these safe senders still go to my junk email? I have no rules set to change anything, nor are these ppl in my block list. this is my company email too so the domain is also in my safe senders list, which the emails that i speak of are other from employees using there employee emails. there are also no rules on the email server to make these emails go to my junk folder instead of my inbox. Not sure what to do? Thanks in advanced!
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Question Stats
Zone: Software
Question Asked By: scaughman
Solution Provided By: war1
Participating Experts: 1
Solution Grade: A
Views: 6
Translate:
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05.07.2008 at 07:52AM PDT, ID: 21517061

Rank: Genius

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05.07.2008 at 08:06AM PDT, ID: 21517191

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05.07.2008 at 08:29AM PDT, ID: 21517451

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05.07.2008 at 09:12AM PDT, ID: 21517872

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05.08.2008 at 06:18AM PDT, ID: 21524329

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05.08.2008 at 06:35AM PDT, ID: 21524499

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05.07.2008 at 07:52AM PDT, ID: 21517061

Rank: Genius

Hello scaughman,

Are you using spam filtering on the Exchange server?  If so, temporarily disable the Exchange spam filtering and test.

In the Safe Sender List, do not use an asterick.  Do not user *@domain.com.  Instead user @domain.com

Hope this helps!
war1
 
05.07.2008 at 08:06AM PDT, ID: 21517191
i dont have an asterick (*) before my domain address but i will check about the spam filitering. Thank you
 
05.07.2008 at 08:29AM PDT, ID: 21517451
We have spam filtering through GFI antispam, i cannot check it because i do not have the permissions to do so but i would like your comments if any, on having any problems with such sam filitering? Thanks!
 
05.07.2008 at 09:12AM PDT, ID: 21517872

Rank: Genius

scaughman, the GFI spam filtering could be interfering with Outlook filtering.
Accepted Solution
 
05.08.2008 at 06:18AM PDT, ID: 21524329
this is only happening to 1 employee out of 100. I dont see why the spam filtering would concern itself with one person. If not the spam filtering what else could it be. Any Ideas?
 
05.08.2008 at 06:35AM PDT, ID: 21524499
There was another setting in the junk email proection section ( security was set to high and should be low) Thanks for everyones help.
 
 
05.08.2008 at 09:27AM PDT, ID: 21526173
scaughman, glad the problem is resolved. Thanks for the points.
 
 
 
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