Question

Outgoing & incoming emails smtp; 553 sorry, relaying denied from your location

Asked by: parts_peripherals

Some of our users can't receive or send mail through outlook . Sometimes mails are coming in others don't . It generates the following error report below. The mail clients are using pop3 to send and receive their emails.

Reporting-MTA: dns; winston.telenet-ops.be
X-Postfix-Queue-ID: DE786A004B
X-Postfix-Sender: rfc822; mathias@xxxxxx.be
Arrival-Date: Tue, 15 Jul 2008 08:58:31 +0200 (CEST)
 
Final-Recipient: rfc822; cyr@xxxxxx.be
Original-Recipient: rfc822;cyr@xxxxxxx.be
Action: failed
Status: 5.0.0
Remote-MTA: dns; mail2.dcube-resource.be
Diagnostic-Code: smtp; 553 sorry, relaying denied from your location
    [195.130.137.75] (#5.7.1)
 
Final-Recipient: rfc822; pascal@xxxxxxxx.be
Original-Recipient: rfc822;pascal@xxxxxx.be
Action: failed
Status: 5.0.0
Remote-MTA: dns; mail2.dcube-resource.be
Diagnostic-Code: smtp; 553 sorry, relaying denied from your location
    [195.130.137.75] (#5.7.1)

                                  
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Asked On
2008-07-15 at 03:43:10ID23565580
Tags

Microsoft

,

exchange server

,

2003

,

smtp; 553 sorry, relaying denied from your location

Topics

Email Clients

,

SendMail Email Server

,

Post Office Protocol 3 (POP3)

Participating Experts
4
Points
250
Comments
4

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Answers

 

by: devangshroffPosted on 2008-07-15 at 03:55:29ID: 22005647

do check mark  on authentication option on mail option.

 

by: mcleevesPosted on 2008-07-15 at 04:13:46ID: 22005752

Check these areas on the clients that are having difficulty:
1. username and password - I ususally reenter the password just to make sure it isn't a space or something.
2. As devangshroff said, you may need to check the authentication option.  This depends on the mail server but many also require you check

I have attached a good instruction file for Outlook 2003.  Check it out and make sure all of these options are filled in correctly for your ISP.  The mail servers (POP/SMTP) configuration my be different.  Since you have some clients working, check their configuration to confirm the settings.

If you are still having problems check directly from your ISP.  The email address may be entered incorrectly.

Good Luck,
MC

 

by: DaveHowePosted on 2008-07-15 at 04:22:22ID: 22005802

mail2.dcube-resource.be is refusing mail from what I am assuming is your server (or your isp's server) winston.telenet-ops.be - it believes it does not host mail for the intended recipient, nor is winston.telenet-ops.be authorized to use mail2.dcube-resource.be as a outbound smarthost.

one possible cause is that the intended recipient domain has a MX that specifies mail2.dcube-resource.be to be a mailserver for that domain, but mail2.dcube-resource.be does not (or no longer) accept mail for that domain.

 

by: war1Posted on 2008-07-15 at 08:14:42ID: 22007816

Hello parts_peripherals,

1. Register an important send/receive library file.  Go to Start > Run and type regsvr32 inetcomm.dll

2. Check if antivirus email check is slowing sending and receiving.  Disable it. Check if other programs running in the background is interfering. Disable one at a time the Firewall, antispyware, antispam, and all Norton programs.

3. In the account settings, Advanced settings, change the server timeout time from 1 min to 5 min

4. Check if outgoing mail server authentication is required. Select that option in account settings and use same settings as incoming server

5. Your ISP may be blocking port 25. Try using alternate port 587.

If no joy, you need to use your ISP SMTP server to send out emails.

6. Since only one or two users are having the problem, create a new Outlook profile.
http://www.outlook-tips.net/howto/profile.htm

7.  Check with email provider Tech Support to determine if server is having trouble.

Hope this helps!
war1

20120131-EE-VQP-002

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