Hi,
I have a user who set her out of office to reply to every message that she received. a service they use usually sends her a notification everytime a service request has been received via email (all emails produce the same result on the service company's end).
Now, this is what happened: The user (A) left for vacation and turned her OOO (out of office) on. another user sent a service request to the servicing company, and the company in turn sent user A a confirmation email. OOO replied back to the servicing company (saying user A is out), servicing company issued another confirmation. The process went on every 6 seconds for several hours. Now the user has 250,000 emails.
My question: how do we delete all those emails without putting too much load on the workstation or the server? AND, what do we need to do to avoid such situations in the future?
Any help will be very much appreciated.
Thanks.
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well....250,000 is a big number. The user tried selecting several hundred at a time, but it hands up her computer. selecting smaller numbers and deleting will take several hours, may be even days. Also, moving all of the emails into another folder doesn't solve the problem, we still have too many emails coming in. I need to stop the flow of emails from this certain email address while the user is out.
If you are using exchange 2003 or earlier, you can download and use exmerge to remove the emails. There is an option to archive and pull the messages out of the mailbox, or just copy the mail. You can also extract certain dates, subject line, or attachments.
If you do open the mailbox, use the SHIFT-DELETE to remove the emails. It will go much faster, but it does remove them permanently. SHIFT Delete is a hard delete. You can also create a rule and specify to PERMANENTLY delete the email. Start the rule and walk away for awhile.
Exchange is aware of loops, but if the subject line is adding the "RE:" or "FW" than the message will be seen as different. The loop probably stopped when the subject line was too big.
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by: dandmantraPosted on 2008-12-30 at 12:02:36ID: 23265444
Open the users mailbox from outlook and manually delete them. Next, set up a policy to move all of her notification emails delivery to a different folder.