Request: Can anyone help me setup my AVG email scanner to work with Thunderbird accessing an email account that uses TLS?
Environment:
OS - Windows Vista Ultimate
Anti-virus: AVG Free 8.5.325
Email Client: Mozilla Thunderbird 2.0.0.2i
Email sever: Zimbra POP3 server - over which I have very little control, but if someone can tell me any setting that need to be adjusted on the server I can submit a request.
Problem: I installed AVG Free three days ago. Since then I have noticed that one of my email accounts has not being receiving mail - this particular account negotiates a TLS connection and have realised that since installing AVG, the email client connects to the server but never gets past the TLS connection. Eventually (after 600 seconds) the TCP connection dies. If I turn off the email scanner options in AVG free, the mail client connects normally and terminates normally (after downloading mail if any)
Below are two TShark dumps, with the mail server IP replaced by x.x.x.180. The first examples shows a successful connection with the email scanner activated. The second shows the same connection WITH the email scanner de-activated.
Additional Information:
Thunderbird server settings:
Server Type: POP Mail server
Server name: mail.x.x.x.com Port 110
User Name: me@x.x.x.com
Security Settings: Use Secure connection TLS, if available
Use Secure authentication:- NOT selected
Server settings: No sever settings selected
Thunderbird Security settings:
No certificates or Encryption options selected.
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Try this and see if it helps:
http://www.dslreports.com/
Open the AVG Free User Interface application
Select Tools->Advanced settings (See diagram below)
In the list on the left hand side, select E-mail Scanner->Servers. On the right hand side you will see a button to [Add new server]
Click on the [Add new server] button, and give the server a name (eg mail.example.com) and leave the type as POP3
Now this is where things get tricky, (because of a bug in the AVG interface). We actually want to specify the Type of Login as USER/COMPUTER, but (here's the bug) if you select the USER/COMPUTER option right now, you won't be able to type in your user/computer details at the prompt. So, the work-around is to select Type of login as Fixed host, enter a host as user/server:port (eg red_nectar/mail.example.co
In the Additional settings section, leave the local port as 10111 and set the Connection to SSL default.
Finally , make sure that under the E-mail client POP3 server activation, the checkbox is ticked to Activate this server and use it for receiving e-mail
Now, in Thunderbird, select Tools-> Account Settings, and for the account you want AVG to scan, select the Server Settings option in the left hard window. (See other diagram below). In the right hand window, set the Server Name: to 127.0.0.1 and the Port to 10111 (to match the settings in AVG free). Enter your User Name: in standard format (eg red_nectar@example.com) and under security settings, select TLS, if available.
The next time you check for mail, you should be prompted for your password, and so long as you get that right, you shoulod find that your email gets scanned and then ends up in your inbox where you wanted it.
Server Settings dialog for AVG Free
Server Settings dialog for Thunderbird
Business Accounts
Answer for Membership
by: warturtlePosted on 2009-05-05 at 07:55:47ID: 24305391
Do you have any firewall installed??