Groupwise 6.5 POA Undeliverable Messages

Tried all except the top-down rebuild, no success.  They are heavily using email today, so I'll have to try that some other time.

I'm still wondering, why would all other mail get to her mailbox just fine?  It's only when the sender address matches her email address (from the web form).  It even appears correctly in the GWIA log:

"Processsing inbound message<path>..."
"Sender: abc@domain.com"
"Recipient: abc@domain.com"
"Queuing to MTA"

Then I look at the POA, and it adds an additional message as "Undeliverable" in the upper right hand corner of the screen.

This is, of course, hard to troubleshoot with another user's mailbox because you can send yourself email inside the network just fine... since that never needs to reach GWIA.

Thanks for the suggestions, any other ideas?

Have you tried using telnet to compose messages manually?  I do this whenever I suspect a problem.

See the following TID for an example of how to do this

http://support.novell.com/cgi-bin/search/searchtid.cgi?/10027206.htm

Have you checked SMTP relay settings?  Probably not the cause, but you never know.

You may also want to try the latest beta versions of the GWIA.   The initial release as well as SP1 had some bugs with IMAP.  Maybe there were bugs with your issue as well.

I don't think its a GWIA problem - the gateway would be rejecting it.

Well, I can attribute this only the the latest change in Netware... which was Support Pack 7 for 5.1.  This started right after the patch was applied.  I worked with the web people, and they found a way to send her the emails using an outside email address.

Why this changed... I don't know.  BUT, I'm not going to worry about it anymore.  If anyone runs into an explaination... please let me know.

Thanks for all the help.

Interesting coincidence.  I would be very interested to find out how a Netware patch could affect address accept/reject functionality at the GWIA.

I confess this has me perplexed. Like hbueno, I'd find it odd that a NetWare Support Pack could change the functionality of GroupWise.

I also find it very odd that the GWIA accepts the message and routes it to a particular PO, only to have that PO reject it as undeliverable.

The way ot works is this - an E-Mail comes in, the GWIA checks who it is to, looks in the Domain Database for that user, and determines the Post Office in which that user resides. The E-Mail is then handed to the MTA with instructions "Route this to Post Office X".

"X" is determined from the Domain Database, which is why I suggested the database repair idea - starting with the innocuous Synchronize and working up to a full top-down Rebuild.

I know you've closed the Question, but a question that occurs to me is this:  The POA that rejects the message, is that the PO where the user resides? What I'm trying to figure out is does the GWIA correctly address the message inside the GroupWise system. Or do you have a PO A and a PO B and the user who is supposed to get the message lives in PO B but the GWIA somehow tells the MTA to send to PO A and PO A rejects it as Undeliverable?

Yes, it's the same POA.  The user resides in the same domain as the MTA and GWIA.

Still presents the question... why would ALL mail be delivered correctly unless the sender address matches the recipient.  I would think GWIA would reject it as spam, but it doesn't.

I'll keep looking online for an answer, and post the response when/if found.

Thanks again.