Quite often (i.e. once or twice a day) I get the following error when downloading emails
from my personla ATT Global ISP account to Outlook (I have Outlook 2003 with Cloudmark/Spamnet installed, but same problem happened with Outlook 2000):
[Task 'Personal- Receiving' reported error (0x800CCC0F): 'The connection to the server was interrupted. If this problem continues, contact your server administrator or Internet Service Provider (ISP). The server responded: +OK']
The problem seems to be caused by one of the spam email messages being downloaded in a non-standard format and triggers the email software to abort the download.
The ATT Global help is not that useful, they are aware of the problem but can only suggest to change email software.
Has anybody seen this before and has any suggestion on how to solve? If so, please advise.
Best,
Stefano
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You didn't specify which version of Windows that you are using, but it is similar on all platforms. Here I'll specify Windows 2000, assuming that you are on a Local Area Network or broadband connection:
Open the Windows 2000 Networking control panel by clicking the Start button.
Select Settings
Select Network and Dial-up Connections.
Double-click the Local Area Connection icon in the resulting Network and Dial-up Connections window.
Click on the Properties button.
Select the TCP/IP Internet Protocol component.
Click on the Properties button.
Select the button beside Select the button beside Use the following DNS server addresses.
Type in the address of your primary DNS server in the box labelled Preferred DNS server.
Leave the Alternate server address box blank
Here's a snapshot of what it will look like, bear in mind that all of your addresses will be different:
http://helpdesk.uvic.ca/ho
Hope this helps,
-Mojo
Mojo,
I use Windows XP, but it's the same... I did what you suggested, I took the DNS IP address listed when I do "ipconfig /all" and set it as the Preferred DNS server (my ISP provider says that this should really be left as dynamic, but it doesn't change very often so in practice it doesn't matter).
Anyway, it seems to be working, I have received quite a few email, including many spams, with no errors reported... Never thought I would be happy to receive spam emails!! ;-)
Thanks a lot for the clear and detailed directions!
Best,
Stefano
One more comment on this item... A few days ago I disabled the spam filter from SpamNet in order to try out the new Junk E-Mail filter that comes with Outlook 2003. At the same time, I have also reset my DNS server to dynamic discovery and to my surprise the problem with email downloading didn't occur once!
Best,
Stefano
Business Accounts
Answer for Membership
by: waybadmojoPosted on 2004-03-14 at 12:07:12ID: 10593171
You are not alone here Stefano,
Microsoft is aware of these problems and their only solution is to DISABLE ANTIVIRUS PROTECTION (laugh). If you are stuck dealing with Outlook (and many of you are) you know that disabling antivirus on Outlook is NOT a possible option due to the inherent vulnerabilities of the client.
Here's their take on this problem:
==========================
OL2002: "Error 0x800ccc0f: Connection to the Server Was Interrupted" Error Message When You Try to Send or Receive an E-Mail Message
SYMPTOMS
When you try to send or receive an e-mail message in Outlook you may receive an error message similar to the following:
Error 0x800ccc0f: Connection to the server was interrupted.
CAUSE
This problem may occur if you have an antivirus e-mail protection utility enabled, which checks the mail as it comes in from your Post Office Protocol (POP) server.
RESOLUTION
To resolve this problem, disable the antivirus e-mail protection utility, and then manually add the POP server name in the E-mail Accounts dialog box in Outlook. To manually add the POP server setting, follow these steps:
Start Outlook.
On the Tools menu, click E-mail Accounts.
Click View or change existing e-mail accounts, and then click Next.
In the E-mail Accounts dialog box, click Add.
Click POP3, and then click Next.
Type the correct information for your POP3 mail server, and then click Next.
Click Finish.
==========================
I personally have resolved this problem by forcing my clients to use ONLY internal DNS servers. Removing any secondary DNS server from my client configuration solved this problem for me. If you need instructions on how to change this, let me know.
-Mojo