Question

Receiving Outlook Error when Sending and Receiving

Asked by: johnpatbullock

When trying to send or receive email the entire office is getting the following message: The connection to the server has failed. Account: 'your_account',
Server:'your_SMTP_server', Protocol:SMTP, Port: 25, Secure(SSL): NO,
Socket error: 10061, Error Number: 0x800ccc0e

They are able to telnet into our mail server so everything is looking like it should work.  They say they have not made any changes to their network that would affect anything.  Any suggestions on the next step we should take in troubleshooting this issue?

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Asked On
2005-01-11 at 09:11:54ID21270148
Tags

0x800ccc0e

,

outlook

,

receiving

,

sending

,

when

Topic

Email Software

Participating Experts
2
Points
500
Comments
6

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Answers

 

by: tommoranPosted on 2005-01-11 at 11:08:08ID: 13017077

 

by: ZabagaRPosted on 2005-01-11 at 14:45:52ID: 13019145

When you say, "they can telnet into our server" do you mean TELNET AND successfully use sendmail to fire out an e-mail?  Or do you mean telnet to port 25 just work and you haven't typed any commands in?

for example :

telnet your.mailservers.ip.here:25

You login to Port 25 then type :

ehlo me@test.com  (sometimes helo me@test.com)
mail from: youraddress@yourdomain.com
rcpt to: recipient@domainhere.com
data
[now type body of message.  end with a period . on a line by itself]

Does that get sent?

 

by: ZabagaRPosted on 2005-01-21 at 08:03:12ID: 13103719

Hey, kwyjibo, what's the scoop on this one? It's been 10 days and I'm worried sick.

 

by: tommoranPosted on 2005-01-21 at 08:06:13ID: 13103754

Me too.  You didn't get blacklisted did you?

20120131-EE-VQP-002

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