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11.26.2007 at 07:37AM PST, ID: 22982571
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7.6

Office 2007 / Outlook - problem with NormalEmail.dotm

Asked by Beamson in Email Software, Outlook Groupware Software

Tags: ,

A colleague's recently bought a new home PC (XP operating system) with Office 2007 installed on it.  He has been using Outlook successfully for a number of weeks but is now having problems with it.

He's reporting that, when opened, Outlook now presents him with the following error message:

"Outlook has detected a problem with the existing NormalEmail.dotm.
Would you like to create a new NormalEmail.dotm?"

Whether he responds yes or no, Outlook then freezes (or so I am told).

Is thare a known solution for this problem and can someone explain what is actually happening?Start Free Trial
 
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[+][-]11.26.2007 at 08:09AM PST, ID: 20350801

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About this solution

Zones: Email Software, Outlook Groupware Software
Tags: outlook, problem
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Solution Provided By: callieman
Participating Experts: 1
Solution Grade: B
 
 
 
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