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5.6

FTP error 12031 - The connection with the server was reset.

Asked by NoraWil in FTP Software, Internet Protocols, File Transfer Protocol (FTP)

Tags: error, 12031, ftp, server, connection

Since a few day FTP connections from my computer to FTP-sites are no longer possible. I always encounter the same error: 12031 - The connection with the server was reset.
I get this error when I use the format ftp://name:password@ftpsite.com, but also when trying to make a connection with FTP Pro and when I try the Microsoft IE7 wizard to analyze connection problems.


Netstat -a gives me the following information:
Actieve verbindingen
  Proto  Lokaal adres           Extern adres           Status
 TCP    Pc-Geert:echo          Pc-Geert.netwerk.local:0  Bezig met luisteren
  TCP    Pc-Geert:discard       Pc-Geert.netwerk.local:0  Bezig met luisteren
  TCP    Pc-Geert:daytime       Pc-Geert.netwerk.local:0  Bezig met luisteren
  TCP    Pc-Geert:qotd          Pc-Geert.netwerk.local:0  Bezig met luisteren
  TCP    Pc-Geert:chargen       Pc-Geert.netwerk.local:0  Bezig met luisteren
  TCP    Pc-Geert:ftp           Pc-Geert.netwerk.local:0  Bezig met luisteren
  TCP    Pc-Geert:smtp          Pc-Geert.netwerk.local:0  Bezig met luisteren
  TCP    Pc-Geert:http          Pc-Geert.netwerk.local:0  Bezig met luisteren
  TCP    Pc-Geert:epmap         Pc-Geert.netwerk.local:0  Bezig met luisteren
  TCP    Pc-Geert:https         Pc-Geert.netwerk.local:0  Bezig met luisteren
  TCP    Pc-Geert:microsoft-ds  Pc-Geert.netwerk.local:0  Bezig met luisteren
  TCP    Pc-Geert:990           Pc-Geert.netwerk.local:0  Bezig met luisteren
  TCP    Pc-Geert:1039          Pc-Geert.netwerk.local:0  Bezig met luisteren
  TCP    Pc-Geert:1047          Pc-Geert.netwerk.local:0  Bezig met luisteren
  TCP    Pc-Geert:1801          Pc-Geert.netwerk.local:0  Bezig met luisteren
  TCP    Pc-Geert:2103          Pc-Geert.netwerk.local:0  Bezig met luisteren
  TCP    Pc-Geert:2105          Pc-Geert.netwerk.local:0  Bezig met luisteren
  TCP    Pc-Geert:2107          Pc-Geert.netwerk.local:0  Bezig met luisteren
  TCP    Pc-Geert:3389          Pc-Geert.netwerk.local:0  Bezig met luisteren
  TCP    Pc-Geert:1069          Pc-Geert.netwerk.local:0  Bezig met luisteren
  TCP    Pc-Geert:5679          Pc-Geert.netwerk.local:0  Bezig met luisteren
  TCP    Pc-Geert:7438          Pc-Geert.netwerk.local:0  Bezig met luisteren
  TCP    Pc-Geert:netbios-ssn   Pc-Geert.netwerk.local:0  Bezig met luisteren
  TCP    Pc-Geert:netbios-ssn   pc-stagiair.netwerk.local:1893  ESTABLISHED
  TCP    Pc-Geert:1089          dellserver.netwerk.local:microsoft-ds  ESTABLISHED
  TCP    Pc-Geert:1103          dellserver.netwerk.local:1027  ESTABLISHED
  TCP    Pc-Geert:1141          dellserver.netwerk.local:1027  ESTABLISHED
  TCP    Pc-Geert:1295          www-level3.experts-exchange.com:http  CLOSE_WAIT
  TCP    Pc-Geert:1296          www-level3.experts-exchange.com:http  CLOSE_WAIT
  TCP    Pc-Geert:1297          www-level3.experts-exchange.com:http  CLOSE_WAIT
  TCP    Pc-Geert:1298          www-level3.experts-exchange.com:http  CLOSE_WAIT
  TCP    Pc-Geert:1299          www-level3.experts-exchange.com:http  CLOSE_WAIT
  TCP    Pc-Geert:1301          dellserver.netwerk.local:1181  ESTABLISHED
TCP    Pc-Geert:echo          Pc-Geert.netwerk.local:0  Bezig met luisteren    0
TCP    Pc-Geert:discard       Pc-Geert.netwerk.local:0  Bezig met luisteren    0
TCP    Pc-Geert:daytime       Pc-Geert.netwerk.local:0  Bezig met luisteren    0
TCP    Pc-Geert:qotd          Pc-Geert.netwerk.local:0  Bezig met luisteren    0
TCP    Pc-Geert:chargen       Pc-Geert.netwerk.local:0  Bezig met luisteren    0
TCP    Pc-Geert:epmap         Pc-Geert.netwerk.local:0  Bezig met luisteren    0
TCP    Pc-Geert:990           Pc-Geert.netwerk.local:0  Bezig met luisteren    0
TCP    Pc-Geert:1039          Pc-Geert.netwerk.local:0  Bezig met luisteren    0
TCP    Pc-Geert:1047          Pc-Geert.netwerk.local:0  Bezig met luisteren    0
TCP    Pc-Geert:2103          Pc-Geert.netwerk.local:0  Bezig met luisteren    0
TCP    Pc-Geert:2105          Pc-Geert.netwerk.local:0  Bezig met luisteren    0
TCP    Pc-Geert:2107          Pc-Geert.netwerk.local:0  Bezig met luisteren    0
TCP    Pc-Geert:5679          Pc-Geert.netwerk.local:0  Bezig met luisteren    0
  UDP    Pc-Geert:echo          *:*                    
  UDP    Pc-Geert:discard       *:*                    
  UDP    Pc-Geert:daytime       *:*                    
  UDP    Pc-Geert:qotd          *:*                    
  UDP    Pc-Geert:chargen       *:*                    
  UDP    Pc-Geert:snmp          *:*                    
  UDP    Pc-Geert:microsoft-ds  *:*                    
  UDP    Pc-Geert:isakmp        *:*                    
  UDP    Pc-Geert:1025          *:*                    
  UDP    Pc-Geert:1026          *:*                    
  UDP    Pc-Geert:1040          *:*                    
  UDP    Pc-Geert:1142          *:*                    
  UDP    Pc-Geert:3456          *:*                    
  UDP    Pc-Geert:3527          *:*                    
  UDP    Pc-Geert:4500          *:*                    
  UDP    Pc-Geert:ntp           *:*                    
  UDP    Pc-Geert:1027          *:*                    
  UDP    Pc-Geert:1041          *:*                    
  UDP    Pc-Geert:1061          *:*                    
  UDP    Pc-Geert:1127          *:*                    
  UDP    Pc-Geert:1133          *:*                    
  UDP    Pc-Geert:1136          *:*                    
  UDP    Pc-Geert:1150          *:*                    
  UDP    Pc-Geert:1900          *:*                    
  UDP    Pc-Geert:ntp           *:*                    
  UDP    Pc-Geert:netbios-ns    *:*                    
  UDP    Pc-Geert:netbios-dgm   *:*                    
  UDP    Pc-Geert:router        *:*                    
  UDP    Pc-Geert:1900          *:*                    
  UDP    Pc-Geert:echo          *:*                    
  UDP    Pc-Geert:discard       *:*                    
  UDP    Pc-Geert:daytime       *:*                    
  UDP    Pc-Geert:qotd          *:*                    
  UDP    Pc-Geert:chargen       *:*                    
So the FTP-ports seem to be open, I think.


This is a part from the CuteFTP Pro log:
            *** CuteFTP 8.0 - build Oct 12 2006 ***

STATUS:>        [25/06/2007 15:36:33] Getting listing "/pub"...
STATUS:>        [25/06/2007 15:36:33] Resolving host name ftp.globalscape.com...
STATUS:>        [25/06/2007 15:36:33] Host name ftp.globalscape.com resolved: ip = 64.243.64.21.
STATUS:>        [25/06/2007 15:36:33] Connecting to FTP server... ftp.globalscape.com:21 (ip = 64.243.64.21)...
STATUS:>        [25/06/2007 15:36:33] Socket connected. Waiting for welcome message...
            [25/06/2007 15:36:34] 220 GlobalSCAPE Secure FTP Server (v. 3.0)
STATUS:>        [25/06/2007 15:36:34] Connected. Authenticating...
COMMAND:>      [25/06/2007 15:36:34] USER anonymous
ERROR:>         [25/06/2007 15:36:34] Can't read from control socket. Socket error = #10054.

So there seems to be a connection, but is shut down immediately.

I shut down the Firewall and uninstalled McAfee antivirus completely. This didn't solve anything.

Any ideas?? Thank you.
[+][-]06/25/07 04:32 PM, ID: 19360034Expert Comment

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[+][-]06/28/07 02:36 PM, ID: 19385041Accepted Solution

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About this solution

Zones: FTP Software, Internet Protocols, File Transfer Protocol (FTP)
Tags: error, 12031, ftp, server, connection
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Solution Provided By: Nautilian
Participating Experts: 3
Solution Grade: B
 
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