September 5, 2008 02:19am pdt

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	[x] Attachment Details

Problem with SPF record? Emails to Hotmail going missing and SPF tests fail

Zones: List Server Software, Anti-Spam White Lists, Anti-Spam Email Software

Tags: spf, hotmail, record

Hi guys,

Looking to work out what (if anything) is wrong with my SPF setup.

When I send to hotmail addresses - which makes up a large percentage of our audience - the email disappears with no NDR, and never makes it to the users' inbox or even junk mail folder.

When testing here: http://www.openspf.org/Why?show-form=1&identity=info%40petrescue.com.au&ip-address=74.200.211.242&.submit=Submit

I get the response:

An SPF-enabled mail server rejected a message that claimed an envelope sender address of info@petrescue.com.au.

An SPF-enabled mail server received a message from ajax.alternativeit.com (74.200.211.242) that claimed an envelope sender address of info@petrescue.com.au.

The domain petrescue.com.au has authorized ajax.alternativeit.com (74.200.211.242) to send mail on its behalf, so the message should have been accepted.

What should I do?

Wait a while, then try sending the message again. It should go through then.

...

Which doesn't help very much.

I'm sending emails from mailer@petrescue.com.au to a list of around 20,000 email addresses monthly. I recently moved the site to a box on IP 74.200.211.242 - this is the machine sending the emails. As far as I can see, my SPF record (which is: v=spf1 a mx ip4:74.200.211.242 include:iinet.net.au -all) should be OK; I've allowed A records, and even specifically specified the IP of the server that will be doing the sending.

Any suggestions would be very welcome! Got another newsletter to send out tomorrow, and I'd love to get this fixed by then.

Thanks!
jb // PetRescue

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8.2

Question Stats

Zone: Software

Question Asked By: alternativeit

Solution Provided By: grblades

Participating Experts: 1

Solution Grade: A

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