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Unable to sign into hotmail account through incredimail

Hello Everyone

I'm trying to set up my girlfriend's Hotmail account in incredimail and keep receiveing ERR authentication failed error.
I know that the username and password are correct since I have no problems signing in directly through Hotmail but when trying to create the account in incredimail I keep getting a username and password error.
Here's how the configurations are done:

Incoming mail server: pop3.live.com with port 995
Ougoing mail: smtp.live.com with port 25
Checkmarks in SSL for both

Any chance someone can advise on what to do next?

Thanks very much for any help!!!

rindi

I don't use incredimail, but I'd expect Thunderbird (which I use) to have similar settings.

For outgoing mail (smtp.live.com) use port 587, Connection security STARTTLS, and Authentication method NORMAL PASSWORD.

For incoming mail (pop3.live.com) 995 is the correct port, SSL/TLS the correct security, and Normal Password the Authentication method.

Also make the username is correct. It should be just like the email address, user@hotmail.com

Most good mail Clients use wizards to setup accounts, and those wizards usually are capable of automatically assign the correct settings, at least to the better known mail providers like hotmail, so you could also check whether your mail client has such options.

ibanez7

ASKER

Hello

Tried all of these settings and still getting same error. I do however am able to send emails but it takes a while before it actually connects and sends it out,
Thanks very much for your help.

rindi

Maybe you have to check your firewall, particularly if you are using a 3rd party one. Many AV suites today include firewalls (which I find totally useless, as the Windows built-in firewall does a good job itself). Besides that, also check the AV tool itself, many have separate settings for mail.

ibanez7

ASKER

Solution was found by myself but still giving points for help provided....Thanks very much.

rindi

You should post the solution you found and and then accept that as the answer. That would help any others who have the same problem in the future.

ASKER CERTIFIED SOLUTION

ibanez7

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ibanez7

ASKER

Hello

I just tried selecting my solution as the answer as per your request but not sure if it worked. Let me know if I did this right.

Thanks for your help.

rindi

You did it right.

ibanez7

ASKER

This is the way I resolved my issue. Selected as "best solution".