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07.28.2008 at 09:40PM PDT, ID: 23602912
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8.2

Can not uninstall Norton Internet Security totally

Asked by greywolf01 in Anti-Spyware, Miscellaneous Security, Microsoft Operating Systems

Tags: , , ,

Sirs:
     I have a problem trying to clean up a system for a friend with limited computer knowledge in which she forgot her password, which I alleviated, but when I got into the system I cleaned up over 500 instances of spyware and trojans, malware, etc., and wanted to uninstall her current antivirus program, which had run out on subscription-Norton Internet Security-about 3 years ago. I am finding that I can not uninstall this program with the conventional means because when I do, a screen comes up which states that I must be a supervisor and must uninstall from the start menu, but when I try to, I can not even get to such a supervisor screen because it seems that that part of Norton's program is missing, corrupted, or whatever-I thought maybe if I went to safe mode and in Administrator accounts I might stand a chance of alleviating the problem, but the same type of senerio happens. I know that in able to install a working antivirus program I must have any former antivirus programs uninstalled-this is on a Compaq Presario running Win. XP Home. I used Spybot (latest version) to clean spyware and I used CCleaner to clean temp. internet files and used the registry fixer in Ccleaner to rebuild any flaws in the registry-system seems to be working fine but need the antivirus also ASAP-can you help me with this? Thanks
                                                                                          L. Daily
                                                                                         greywolf01 at EE Start Free Trial
[+][-]07.28.2008 at 10:03PM PDT, ID: 22108732

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[+][-]07.28.2008 at 10:05PM PDT, ID: 22108748

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[+][-]07.28.2008 at 10:14PM PDT, ID: 22108773

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About this solution

Zones: Anti-Spyware, Miscellaneous Security, Microsoft Operating Systems
Tags: Microsoft, Norton, Internet Security, 2001, Had firewall with program
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Solution Provided By: BossShinoda
Participating Experts: 2
Solution Grade: A
 
 
[+][-]07.28.2008 at 10:24PM PDT, ID: 22108803

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[+][-]07.29.2008 at 12:15AM PDT, ID: 22109219

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