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Asked by alanlsilverman in AOL Web Browser, Windows XP Operating System
My customer has a Compaq Presario SR2010NX 1.8 Ghz processor with 1GB RAM running WinXP Home SP2 and AOL 9.0 Security Edition. Last Thursday suddenly everything slowed down. I got it on Monday and saw that aolsoftware.exe which starts automatically was using 448MB of RAM.
At first I didnt see it, because when I ran the task manager under performance I could see the available memory going very low, but looking at processes it didnt show aolsoftware using almost a half a gig of memory. Total memory available memory should = memory in use by all processes. Some of the time it did and some it didnt.
The first thing I did was swap out the memory but that didnt make any difference. Then I saw that aolsoftware.exe was the problem so first I cleared out the cache but that didnt alter it. Then I upgraded to AOL 9.5. I thought for sure that would do it but the problem migrated with it.
I dont think its a virus or malware, I ran a scan with malware bytes and installed AVAST as his new anti-virus, and a bootscan found nothing. The customer himself did a restore to before Thursday but that didnt do anything either. Im also upgrading him to SP3 but I dont expect that to alter anything.
Thanks,
Al
20091111-EE-VQP-92 - Hierarchy / EE_QW_3_20080625