[x]
Posted via EE Mobile

Search, ask, and monitor your questions on the go with EE Mobile. Visit Experts Exchange from your mobile device and never be out of touch again.

Question
[x]
Attachment Details
[x]
The Solution Rating System

With so many solutions, how can you tell which solutions are most likely to help you and which ones are not? To provide you with a tool to use, we rate our solutions based on various elements that most accurately determine if a solution is a quality solution. To explain what factors affect the solution rating, here are the elements we take into consideration when formulating our solution rating.

  • The Grade of the Solution
  • The Zone Rank of the Expert Providing the Solution
  • The Number of Author and Expert Comments
  • The Number of Experts Contributing
  • The Feedback of the Community

Your Input Matters
Because of the way the system is set up, the most important variable in this equation is you. As a member of Experts Exchange, you are able to cast your vote on the quality of the solutions in regard to how complete, accurate, helpful and easy to understand each solution is. When you provide your feedback, each rating is adjusted accordingly. So, if you see a solution that has a poor rating that you think is a good solution, let us know by rating it. As you do, the rating will be adjusted and will become more accurate for other members of our site.

If you have any suggestions that you would like to make for our rating system, please ask a question in the Suggestions Zone of Community Support.

Thank you!

9.2

Suddenly AOL software uses half GB of memory on COMPAQ XP Machine

Asked by alanlsilverman in AOL Web Browser, Windows XP Operating System

My customer has a Compaq Presario SR2010NX 1.8 Ghz processor with 1GB RAM running WinXP Home SP2 and AOL 9.0 Security Edition. Last Thursday suddenly everything slowed down.  I got it on Monday and saw that aolsoftware.exe which starts automatically was using 448MB of RAM.  

At first I didnt see it, because when I ran the task manager under performance I could see the available memory going very low, but looking at processes it didnt show aolsoftware using almost a half a gig of memory.   Total memory  available memory should = memory in use by all processes.  Some of the time it did and some it didnt.  

The first thing I did was swap out the memory but that didnt make any difference.  Then I saw that aolsoftware.exe was the problem so first I cleared out the cache but that didnt alter it.  Then I upgraded to AOL 9.5. I thought for sure that would do it but the problem migrated with it.  

I dont think its a virus or malware, I ran a scan with malware bytes and installed AVAST as his new anti-virus, and a bootscan found nothing. The customer himself did a restore to before Thursday but that didnt do anything either.  Im also upgrading him to SP3 but I dont expect that to alter anything.

Thanks,
Al
[+][-]10/20/09 04:13 PM, ID: 25619573Accepted Solution

View this solution now by starting your 30-day free trial. Setting up your free trial is quick, easy, and secure. We will return you to this solution, unlocked, when you're done.

About this solution

Zones: AOL Web Browser, Windows XP Operating System
Sign Up Now!
Solution Provided By: MagicFarmer
Participating Experts: 2
Solution Grade: A
 
[+][-]10/20/09 04:27 PM, ID: 25619633Author Comment

Often, when Experts are collaborating with members who have asked questions, they will request additional information about the problem. Askers respond with an author comment like this one.

Start your 30-day free trial to view this Author Comment or ask the Experts your question.

 
[+][-]10/21/09 07:53 AM, ID: 25624556Assisted Solution

Assisted solutions are selected by the member who asked the question as a comment that contributed to their question's solution.

Start your 30-day free trial to view this Assisted Solution or ask the Experts your question.

 
[+][-]10/21/09 09:09 AM, ID: 25625411Author Comment

Often, when Experts are collaborating with members who have asked questions, they will request additional information about the problem. Askers respond with an author comment like this one.

Start your 30-day free trial to view this Author Comment or ask the Experts your question.

 
 
Loading Advertisement...
20091111-EE-VQP-92 - Hierarchy / EE_QW_3_20080625