Advertisement

09.14.2007 at 01:37PM PDT, ID: 22830026 | Points: 500
[x]
Attachment Details

User unable to access secure websites with IE7 or Firefox

Asked by jguilbeaux in Firefox Web Browser, Miscellaneous Security, Internet Explorer Web Browser

Tags: , , , ,

I have an off-site user who is unable to access any secure web site.  He is using Internet Explorer 7 on an XP machine.    He can browse to unsecured sites, but when he attempts to log in to a his personal email account, his business email account or other secure sites such as our GoToAssist portal or other such sites, he gets a page can not be displayed error.

We checked to insure he can accept cookies, lowered his security settings, disabled his firewall and pop up blocker but nothing seems to help.  I had him download Firefox to use as a workaround, but he can't access any sites with it.

Can someone give me some insight as to what is going on with his computer, and what can be done to repair it.  I'm sure it must be a setting, but haven't been able to determine what it may be.   Start Free Trial
[+][-]09.14.2007 at 01:44PM PDT, ID: 19895033

At Experts Exchange, members can ask their questions to thousands of technology professionals, also known as Experts. Experts compete and collaborate to answer those questions by leaving comments like this one.

Start your 7-day free trial to view this Expert Comment or ask the Experts your question.

 
[+][-]09.14.2007 at 02:11PM PDT, ID: 19895193

At Experts Exchange, members can ask their questions to thousands of technology professionals, also known as Experts. Experts compete and collaborate to answer those questions by leaving comments like this one.

Start your 7-day free trial to view this Expert Comment or ask the Experts your question.

 
[+][-]09.14.2007 at 02:14PM PDT, ID: 19895209

Often, when Experts are collaborating with members who have asked questions, they will request additional information about the problem. Askers respond with an author comment like this one.

Start your 7-day free trial to view this Author Comment or ask the Experts your question.

 
[+][-]09.14.2007 at 02:18PM PDT, ID: 19895218

At Experts Exchange, members can ask their questions to thousands of technology professionals, also known as Experts. Experts compete and collaborate to answer those questions by leaving comments like this one.

Start your 7-day free trial to view this Expert Comment or ask the Experts your question.

 
[+][-]09.14.2007 at 02:18PM PDT, ID: 19895219

At Experts Exchange, members can ask their questions to thousands of technology professionals, also known as Experts. Experts compete and collaborate to answer those questions by leaving comments like this one.

Start your 7-day free trial to view this Expert Comment or ask the Experts your question.

 
[+][-]09.14.2007 at 02:21PM PDT, ID: 19895230

Often, when Experts are collaborating with members who have asked questions, they will request additional information about the problem. Askers respond with an author comment like this one.

Start your 7-day free trial to view this Author Comment or ask the Experts your question.

 
[+][-]09.14.2007 at 02:30PM PDT, ID: 19895270

At Experts Exchange, members can ask their questions to thousands of technology professionals, also known as Experts. Experts compete and collaborate to answer those questions by leaving comments like this one.

Start your 7-day free trial to view this Expert Comment or ask the Experts your question.

 
 
Loading Advertisement...
20080716-EE-VQP-32 / EE_QW_1_20070628