Question

Unable to connect to internet from browser. Other apps such as Messenger work fine

Asked by: IanG999

I'm unable to get an internet connection using either of my browsers on my wireless network

According to Vista, I am connected to the router with internet access and I am, able to login to msn and ping my router.
I can ping  and tracert google.com but not other websites.

I've run virus, spyware sweeps

I've tried disabling/uninstalling any thing which may be interfering with the connection such as firewall, anti virus etc.

When I boot into safe mode with networking I am able to get an internet connection.

What am I missing. I've attached a hijackthis log

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Answers

 

by: war1Posted on 2008-12-13 at 12:29:32ID: 23165308

Hello IanG999,

1. In your IE options menu, under connection tab, make sure proxy is NOT selected.

2. If you are using AVG antivirus program, go here
http://www.avg.com/faq  

and search for FAQ # 1561

2a. Check if firewall or anothe security program is blocking the websites. Temporarily disable the programs one at a time and test,

3. You could have a MTU problem. Run this script to fix your connection. The script reinstall winsock, TCP/IP stack, MTU, and HOSTS file.
http://downloads.subratam.org/WinsockFix.zip

Hope this helps!
war1

 

by: IanG999Posted on 2008-12-13 at 13:30:07ID: 23165533

THank you war 1

1. In your IE options menu, under connection tab, make sure proxy is NOT selected.

DONE. No changes required

2. If you are using AVG antivirus program, go here
http://www.avg.com/faq  

and search for FAQ # 1561

I've actually uninstalled AVG since this problem started

2a. Check if firewall or anothe security program is blocking the websites. Temporarily disable the programs one at a time and test,

All firewall and security is disabled currently

3. You could have a MTU problem. Run this script to fix your connection. The script reinstall winsock, TCP/IP stack, MTU, and HOSTS file.
http://downloads.subratam.org/WinsockFix.zip

This ran with errors, does it work with Vista?

I've since tried using netsh winsock reset without success

 

by: war1Posted on 2008-12-13 at 14:14:34ID: 23165688

The script does not work with Vista.

Reset the Maximum Transmission Unit in the registry
http://www.pctools.com/guides/registry/detail/280/

 

by: caitechPosted on 2009-01-09 at 13:59:49ID: 23340701

On Server 2003, the fixfiles worked and solved the problem for me.

That was with AVG installed, however.

20120131-EE-VQP-002

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