Cannot install Microsoft Remote Desktop ActiveX control

I'll agree with gm_iii's first point.  You really should wipe and reinstall any machine that leaves the company.

I wouldn't agree with Plan C, however.  There's no need to use VNC with an SBS network, especially for ease of management for users to access their workstations in the office.

At any rate... if you don't wipe and reinstall, then please delete the following file:  C:\Windows\Downloaded Program Files\Microsoft RDP Client Control (redist) and try again.

Jeff
TechSoEasy

also check any popupblockers including those from google and yahoo and ensure they arent blocking the activex install.

I tried Group Policy Editor... no luck here.

I could not find C:\Windows\Downloaded Program Files\Microsoft RDP Client Control (redist)... it did not exist here... also searched the entire C drive... could not find it.

There are no pop-up blockers or 3rd party toolbars.

I tried a different / brand new user profile... same issue.

Also tried Firefox with an ActiveX add-on... same exact issue as IE... same exact message... I can however install other ActiveX controls, such as Flash and Shockwave.

Does anyone have any idea at all on how I can fix this without redoing the OS???  I would really appreciate it.  Thank you.

for the ammount of time you are going to be spending on this, and the fact that there will probably other issues sometime down the track, you really should look at a fresh reinstall. is there any good reason not to do a fresh install, ie. custom application that you no longer have install software for.

This was the owner of the company's PC... he has quite a bit of software installed on it that he uses for personal use... it can all be reinstalled, but it would be quite time-consuming to do so... if I could get past this one issue I would be done with this project... otherwise I am looking at 3 to 4 hours of additional time to redo this bugger... :-)

okay so you are truying to connect the computer to the terminal session via the web based interface. can the client use the remote desktop client?
start > programs > accessories > comunication > Remote desktop connection
or Start > Run   mstsc

then you can save a shortcut to his desktop.

I am using Remote Web Workplace (SBS2003)... In answer to your question, I think that there may be a way to connect to RWW using the remote desktop client... but I don't know how to set that up... never have tired it.

Currently, I connect using IE... https://<server address>/remote... RWW uses ports 443 and 4125... Remote Desktop normally uses 3389... which is not currently being forwarded on the router...

Can anyone help with this???

as this is in the XP topic and it really is related to the operation of remote web workspace, i would recomend you post a pointer question in the SBS 2003 Topic.

do any other users outside he office connect to the RWW?
Could it be a port forwarding issue at your router?

This question should have been posted on the 3 most relevant boards... unless I did something wrong when I submitted the question... anyhow it works fine from other computers, it is most certainly a Windows XP issue with this particular PC.

do any other users outside the office connect to the RWW?

RWW uses port 4125 is it being port forwarded at the router?

Duncan007, don't worry about the topic areas... you've posted your question on the new site which DOES put it in the appropriate areas... no need to repost anywhere.

If you didn't find Microsoft RDP Client Control (redist) then the ActiveX plug-in hasn't been installed.  So, I wonder if the "Downloaded Program Files" folder is operating properly, or if you have wrong permissions on the C:\Windows folder.  There also could be a local policy in place that's preventing installation of ActiveX.

So, please run this command on the workstation:

gpresult /z >C:\gpresult.txt

This will create a text file as noted in the command... you can post the contents of that here for analysis.

Jeff
TechSoEasy

I should have posted this sooner, but this is what actually fixed this issue...

http://support.microsoft.com/kb/313222

... it was stumbled upon by the end-user of the computer when he called MSN technical support to address an issue with the MSN software... something was not working correctly with the MSN software and the MSN technical support guy new it was related to the security settings in XP... after following the steps in the link above it also fixed the issue with the RWW ActiveX control.  -- duncan

First Turn off any Pop Up blockers
  Tools then select pop up blocker and then Turn off pop up blocker

If you are using IE and in the administrator's account, follow these steps to enable Active X.

- Select Tools, then Internet Options from the menu at the top of the Internet Explorer window. The Internet Options window will appear.
- Select Security from the list of tabs at the top of the Internet Options window. The Security tab will appear.
- Select the Custom Level button. The Security Settings window will appear.
- Scroll down to the Download signed ActiveX controls entry and select the prompt radio button.
- Scroll down to the Run ActiveX controls and plugins entry and select the enable radio button.
- Select the OK button to accept the changes