Internet Explorer 7 crashes frequently : explorer, 7, internet, crashes

Chomps,

The problem could be a corrupt IE file or a program interfering with IE.
1. Disable Addons. Go to Tools > Add-on Manager, and uncheck the addons.

2. Reset IE settings. Go to Tools > Internet Options > Advanced. Click on "Reset" button. Click OK. Close all browsers. Reboot the computer.

3. Check if a program running in the background is interfering with Internet Explorer. Temporarily disable antivirus, firewall, antispyware, ad-blocker, popup blocker, and all Norton programs.

4. Uninstall and reinstall IE7. Make sure you have the latest updates.

Accepted Solution

02.14.2007 at 10:02AM PST, ID: 18533620

I ran sfc /scannow however I don't see any results. Are they saved to a log file somewhere?

What is the procedure for uninstalling IE7? I am using Norton internet security, is it known to interfere with IE7?

02.14.2007 at 10:05AM PST, ID: 18533662

Rank: Genius

1. Uninstall IE7. Go to Control Panel > Add/Remove Programs and uninstall Microsoft Internet Explorer. If you cannot find Internet Explorer 7 in Add or Remove Programs, click Start, click Run, type %windir%\ie7\spuninst\spuninst.exe, and then press ENTER.

Note: %windir% is the location of your Windows directory, which can usually be found at C:\Windows. To do this, you need to have "view hidden folders" enabled.

2. Then prevent IE7 from automatically downloading. You can still manually download IE7 in the future.
http://www.microsoft.com/downloads/details.aspx?FamilyId=4516A6F7-5D44-482B-9DBD-869B4A90159C&displaylang=en

Norton Internet Security is known to interfere with everything. Temporarily disable it, and see if IE7 works.

02.14.2007 at 02:57PM PST, ID: 18536448

Rank: Master

Calmar46:

Start>Run>eventvwr will produce a dialog box containing Event Logs. It is of interest to see the Event ID and other information regarding the failures.

And, no, sfc does not log it's actions. It simply replaces any system files it deems corrupt.

02.18.2007 at 08:41AM PST, ID: 18558846

Rank: Genius

Chomps, any update?

02.20.2007 at 02:37PM PST, ID: 18574790

I ran sfc /scannow and also made sure that I downloaded all Windows Updates. I have not had internet explorer crash since then, although it does freeze occasionally for a short period of time. The freezes may have to do with my internet connection speed. So, I am still not sure of what caused the crashes or if they will happen again.

02.20.2007 at 04:32PM PST, ID: 18575434

IE7 just crashed again. Here are the Event Viewer Logs

Faulting application iexplore.exe, version 7.0.6000.16414, faulting module unknown, version 0.0.0.0, fault address 0x60b47930. Event ID 1000 4:13:01 PM

Fault bucket 380375761. Event ID 1001 4:13:12 PM

Faulting application drwtsn32.exe, version 5.1.2600.0, faulting module dbghelp.dll, version 5.1.2600.2180, fault address 0x0001295d. Event ID 1000 4:13:15 PM

Fault bucket 00733296 Event ID 1001 4:13:26 PM

02.20.2007 at 04:38PM PST, ID: 18575451

Rank: Genius

If IE crashes, the most likely problem is that there's a buggy add-on (Toolbar or Browser Helper Object). In order to verify and isolate the buggy add-on, follow these steps:

1. Start IE in No Add-ons mode, either by right-clicking the Desktop icon, or clicking START | RUN and typing: iexplore.exe -extoff
2. Determine if IE fails.
3. If not, use Tools | Manage Add-ons to disable all browser extensions and toolbars.
4. Restart IE and reenable browser extensions one-by-one.
5. Once you've found a broken extension, contact the manufacturer and ask for an update.

(Reference: http://support.microsoft.com/?id=928426)

If IE still crashes on startup, and you've got Google Desktop installed, please ensure that you update to the latest version of Google Desktop.

03.17.2007 at 04:33AM PDT, ID: 18739863

Billthehack:

I have this problem, but when I click
Tools -> Manage Add Ons -> Enable or Disable Add Ons
nothing happens. I get no pop-up dialog box.
IE 7.0.5730.11IC
Windows XP Pro Version 2002 SP 2
Thanks, Bill

03.17.2007 at 08:19AM PDT, ID: 18740424

Rank: Genius

Bill, you should start another question if you have a quesiton.

Chomps, any update?

03.17.2007 at 12:47PM PDT, ID: 18741246

Rank: Master

Chomps,
Did you get this fixed?
Holler back and let us know.
Jappo

03.23.2007 at 10:27AM PDT, ID: 18781547

I am still monitoring the crashes and trying to figure it out. It crashed again the other day, and in the event log, I noticed that Flash9b.ocx (shockwave flash object from Adobe) was responsible. However, this is the first time that this has been recorded. The other crashes that I have had did not indicate Flash9b.ocx. So, I appreciate your patience in trying to help me, but I still do not have a solid solution or answer. Thanks.

03.23.2007 at 10:56AM PDT, ID: 18781754

Rank: Master

Chomps,
Have you tried uninistalling and reinstalling IE as suggested. If so did you do this with NIS disabled? I would also disable NAV auto protect for this at same time.
Jappo

Assisted Solution

03.23.2007 at 11:20AM PDT, ID: 18781938

Rank: Genius

Chomps, have you disable IE addons?

03.29.2007 at 07:38AM PDT, ID: 18816480

rdavidc:

I have been monitoring question because I am also having the same problem with IE7 constanly crashing and referenceing Flash9b.ocx.

03.29.2007 at 12:55PM PDT, ID: 18819307

I recently uninstalled the Flash9b.ocx and reinstalled it. So far, IE7 is working ok. A few weeks ago I did try disabling the addons, but I still experienced a crash. I have not uninstalled IE7 and re-installed yet. I will try that next if it keeps crashing.

I will keep you guys updated. Thanks again.

03.29.2007 at 01:27PM PDT, ID: 18819543

Rank: Genius

Chomps, glad reinstalling Flash worked for you.

03.29.2007 at 08:46PM PDT, ID: 18821464

Rank: Master

Kewl Chomps, I hope that solved the problem and your troubles are gone for good.

05.09.2007 at 05:47AM PDT, ID: 19056426

Venabili:

This question has been classified as abandoned. I will make a recommendation to the moderators on its resolution in approximately four days. I would appreciate any comments by the experts that would help me in making a recommendation.

It is assumed that any participant not responding to this request is no longer interested in this question's final disposition.

If the asker does not know how to close the question, the options are here:
http://www.experts-exchange.com/help.jsp#hs5

Venabili
EE Cleanup Volunteer

06.15.2007 at 02:50PM PDT, ID: 19295714

Venabili:

No comment has been added to this question in more than 21 days, so it is now classified as abandoned.

I will leave the following recommendation for this question in the Cleanup topic area:
PAQ with points refunded

Any objections should be posted here in the next 4 days. After that time, the question will be closed.

Venabili
EE Cleanup Volunteer

06.20.2007 at 08:45AM PDT, ID: 19325654

I am still troubleshooting the problem. I continue to have occasional crashes of I.E. 7

06.20.2007 at 06:21PM PDT, ID: 19329773

Computer101:

Tagged for future cleanup

Computer101
EE Admin

07.23.2007 at 07:14PM PDT, ID: 19552960

IE7 is still crashing on occasion. It seems that it happens more often when multiple tabs are open. I am still troubleshooting.

08.04.2007 at 11:04AM PDT, ID: 19631689

IE 7 still freezes for short periods of time and occasionally crashes. I have not been able to pinpoint the exact problem but I think Flash9b.ocx is a big contributor to the problem I split the points between the two people that provided the best solutions so far. Thanks for all your help.

08.05.2007 at 04:41AM PDT, ID: 19633852

Rank: Master