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02.14.2007 at 10:33PM PST, ID: 22390704
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IE 7 freezes frequently
Tags: freezes, 7
I have IE  7 on both my home and office PCs with Win XP SP2. I am expereincing frequents hang ups where the program freezes. I receive the following error meassage each time.

C:\DOCUME~1\ELIZAB~1\LOCALS~1\Temp\WERdbd9.dir00\iexplore.exe.mdmp
C:\DOCUME~1\ELIZAB~1\LOCALS~1\Temp\WERdbd9.dir00\appcompat.txt
szAppName : iexplore.exe     szAppVer : 7.0.6000.16414     szModName : hungapp
szModVer : 0.0.0.0     offset : 00000000    

any help in resolving this would be greatly appreciated.

Liz
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Question Stats
Zone: Software
Question Asked By: lizch
Solution Provided By: war1
Participating Experts: 2
Solution Grade: A
Views: 451
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02.14.2007 at 11:11PM PST, ID: 18538381

Rank: Genius

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02.15.2007 at 01:55AM PST, ID: 18538969

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02.18.2007 at 08:56AM PST, ID: 18558897

Rank: Genius

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02.18.2007 at 11:08AM PST, ID: 18559295

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02.14.2007 at 11:11PM PST, ID: 18538381

Rank: Genius

fizch,

A program could be interfering with IE or a file in IE is corrupt.
1. Disable Addons.  Go to Tools > Add-on Manager, and uncheck the addons.

2. Reset IE settings.  Go to Tools > Internet Options > Advanced.  Click on "Reset" button. Click OK. Close all browsers. Reboot the computer.

3. Check if a program running in the background is interfering with Internet Explorer. Temporarily disable antivirus, firewall, antispyware, ad-blocker, popup blocker, and all Norton programs.

4. Uninstall and reinstall IE7. Make sure you have the latest updates.
Accepted Solution
 
02.15.2007 at 01:55AM PST, ID: 18538969
It is also possible that you are experiencing a problem with some sort of Malware or Virus. The following procedure will help resolve a number of issues and is really good for overall browser health. The first two programs are great solutions for finding and removing a variety spyware. I recommend using the two because it is common that one will find something that the other may not. Together they are a great solution. The third program is an effective tool for cleaning your internet cache. Run these programs in this order now, then at least weekly run them again (starting with CleanUp! then running the two spyware removal programs).

1) Download, install and run Ad-Aware SE:

  http://www.lavasoftusa.com/

2) Download, install and run Spybot - Search & Destroy:

  http://www.safer-networking.org/en/download/index.html

3) Download, install and run CleanUp!:

  http://www.stevengould.org/software/cleanup/download.html

If you do not already have an Anti Virus running I recommend that you get one. In fact, if you are using Norton and even McAfee (although they are not as bad) I do recommend uninstalling them and replacing with Trend Micro™ Internet Security 2007. This is one of the most effective programs for preventing and removing a variety of malicious software and attacks. You can get this program by following the link below:

  http://www.trendmicro.com/en/products/us/personal.htm

If this doesn’t resolve the problem please let us know. It is helpful if you will let us know what you found with the two spyware removal programs and what Anti Virus you are running.

Jon
 
02.18.2007 at 08:56AM PST, ID: 18558897

Rank: Genius

fizch,

We have not heard from you. Did any comment help you solve your problem? Do you have any more question? If an Expert helped you, please accept his/her answer above with an excellent or good grade.

Thanks, war1
 
02.18.2007 at 11:08AM PST, ID: 18559295
Thank you for the excellent advice. I didn't know about all the add ins that are part of IE 7. I disabled the ones that I don't use and it seems to have solved the problem. I already had the anti virus and anti malware programs in place so I knew that was an unlikely cause.

Liz
 
 
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