I'm not able to access the internet when I click on ie icon or even windows update - this happens only when I'm in the jp user.... I can however access internet when I go under a different user name at the startup screen or even in safe mode it works fine. I'm using win xp
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What type of network connection? (DSL, Cable, office LAN)
New user? (recently added)
Error message(s)? (Page cannot be displayed, etc.)
In order to get a decent answer you have to ask a good (and complete) question. There are dozens or hundreds of websites devoted to troubleshooting IE, what have you tried? We have experience and sympathy for your plight, but we are not psychic!
If the computer is fairly new just create a new user called jp1 with administrator rights
CONTROL PANEL - USER ACCOUNTS
still on the jp user copy my documents folder from
C:\Documents and Settings\jp
to
C:\Documents and Settings\jp1
log off and then login with the jp1 user if you can acces the internet then your jp profile is suspect and the easier thing would be to nuke it AFTER you've copied anything that you need to the new profile
I have a cable connection and I'm connecting to a netgear router that is working fine for other computers .. using DHCP .. Y4es I did add a new user and that user is able to connect just fine.
I'm using a standalone computer hooked directly to the netgear series router
and yes the error I get is web page can't be displayed error .... it also takes at least 3 minutes before I get this error and slows down the machine to a crawl while it is looking for the internet web site. although under a different user name it works fine
I'd like to add a bit to this although I don't have a solution. I was called to look at a machine this evening that is exhibiting the exact same behavior. IE 6 will not load pages. The progress says "website found waiting for reply..." and hangs there for minutes until finally displaying 'page can't be displayed'.
Here is the trouble-shooting I have done:
computer is connected to a wireless Belkin AP. Service is Cable. Two other computers in the house can connect to the internet just fine.
I can ping the AP; I can ping (and resolve) yahoo.com, google.com, etc.; I can connect to one of my ftp servers via command prompt and download files.
I can release/renew DHCP leases and also connect to a neighbors unsecured wireless network (shame on them).
I've disabled Windows firewall and firewall in the McAfee Security Center.
I've checked everything I can think of in IE and still won't connect.
The problem started approx. 1 week ago and the customer says nothing was added/removed.
jploessl, this sounds similar to what you are experiencing. Hopefully I've provided some additional information that will help get your question answered.
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by: MshinePosted on 2007-08-15 at 10:05:06ID: 19701589
"jp user" ??? Is that the profile name, or an acronym for something else?
If it is the profile name, is it a limited account? Are you on a Domain or home network?
What type of connection, and hardware are you using if a home network?
(Cable Modem, DSL Modem, Router, Hub, Switch, etc....)