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09.24.2007 at 05:31PM PDT, ID: 22849879
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7.2

Internet Security Certificate Warning when opening Outlook 2007

Asked by erinch in Internet Explorer Web Browser, Outlook Groupware Software, Secure Socket Layer (SSL) & HTTPS

Tags: , , , ,

When a colleague in my office opens Outlook 2007, he receives an Internet Security Warning with this message:

"the server you are connected to is using a security certificate that cannot be verified. The target principal name is incorrect."

Upon clicking view certificate it says issued to:
mail14.intermedia.net
issued by: Equifax Secure Certifate Authority
Valid from 3/6/2007 to 3/6.2009

He is using IE7. Our mail server is our webhost company intermedia.net

I am also using Outlook 2007, and have IE6. I do not get a certificate warning when connecting to the same mail server.

I tried clearing the SSLstate, and restoring the default in IE7, but this did not resolve the issue.

I contacted intermedia and they replied;
"The screenshot you sent us shows that the secure certificate installed on our mail14 mail server that you are using is valid and properly installed. We have also tried to configure our test mailbox on this mail server in Outlook and Outlook Express, but couldn't reproduce your problem. We were able to send and receive e-mails using the SSL secure connection to the server without any error messages generated.
We would kindly ask you to try to re-create your Outlook profile for the mailbox you have problem with and let us know if it helped to solve your problem."

Without having to recreate the Outlook profile, is there anything else to try to resolve the certificate error problem?

thanks,
Erin Cox-Holmes

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About this solution

Zones: Internet Explorer Web Browser, Outlook Groupware Software, Secure Socket Layer (SSL) & HTTPS
Tags: outlook, certificate, security, 2007, warning
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Solution Provided By: Computer101
Participating Experts: 6
Solution Grade: A
 
 
 
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