Question

IE7 Desktop Icon - Double Click causes "Create Shortcut" Instead of Launching. Why?

Asked by: SECIRMU

The IE7 icon on the desktop creates a shortcut instead of opening Internet Explorer.  The "open home page" and "start without addons" are not listed on the context menu of the icon.  But it doesn't stop there.  Internet shortcuts launched from outside the browser do not open the browser; they open the print dialog box.  additionally, it doesn't have the associated icon.  The thing is, it happens with no apparent cause.  Domain user policy has been ruled out (logged on with local admin) and it has even happened right after the install and before the final reboot.  What could possible have changed in that time?  I Googled and posted and someone provided a registry fix for the icon, but it only fixes the icon itself, and even that isn't perfect; it brings back the IE6 icon.

It's a real problem in our organization and has caused us to have to halt the approval of the installation of IE7 in our environment.  What is the true cause of this corruption? And how can it be fixed?  Really fixed?

This Question has been solved and asker verified All Experts Exchange premium technology solutions are available to subscription members.

Subscribe now for full access to Experts Exchange and get

Instant Access to this Solution

  • Plus...
  • 30 Day FREE access, no risk, no obligation
  • Collaborate with the world's top tech experts
  • Unlimited access to our exclusive solution database
  • Never be left without tech help again

Subscribe Now

Asked On
2007-09-27 at 15:06:57ID22858221
Tags

shortcut

,

click

,

creates

,

double

,

icon

Topics

Internet Explorer Web Browser

,

Windows XP Operating System

Participating Experts
4
Points
0
Comments
28

Trusted by hundreds of thousands everyday for fast, accurate and reliable tech support.

  • "The time we save is the biggest benefit of Experts Exchange to Warner Bros. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange." Mike Kapnisakis, Warner Bros.
  • "Our team likes having a resource that is more secure than just using Google and most experts using this service really know their stuff. It's nice to look here first versus using Google." Dayna Sellner, Lockheed Martin
  • "Anytime that I've been stumped with a problem, 9 out of 10 times Experts Exchange has either the accepted solution or an open discussion of the potential solution to the problem." Kenny Red, eBay Inc.

See what Experts Exchange can do for you.

Got a question?

We've got the answer.

Experts Exchange has been collecting answers to technology questions since 1996…3 million and counting! If you have a question, chances are we already have your answer.

Screenshot of Experts Exchange Knowledgebase

Need individual assistance?

Our experts are ready to help.

If you can't find the exact answer you're looking for, ask our exclusive community of 50,000 experts. You’ll get a personalized answer from a trusted professional.

Screenshot of Experts Exchange Knowledgebase

Want to learn from the best?

Read articles from industry experts.

Thousands of free tech tips, tricks, how-to’s and tutorials are available in our peer reviewed articles section. See for yourself how smart our experts are, no login required.

Screenshot of an Article

Working on a long term project?

Store your work and research.

Save solutions to your questions, answers you’ve discovered through searching plus helpful articles in your personal knowledgebase for easy future access.

Screenshot of Experts Exchange Knowledgebase

Access the answers to your technology questions today.

Subscribe Now

30-day free trial. Register in 60 seconds.

What Makes Experts Exchange Unique?

Members of the expert community talk about why the experience at Experts Exchange is different than what you will find anywhere else.

Trusted by the world's most respected brands.

image of each brand's logo

Faithfully serving IT professionals since 1996.

Experts Exchange Logo

Try it out and discover for yourself.

Subscribe Now

30-day free trial. Register in 60 seconds.

Related Solutions

  1. IE7 crashes
    I asked this question last week and thought the problem was solved but it has started again. I am using Windows XP svp2 and installed IE 7, Just about everytime i try to open a link from a web page IE7 crashes. I use Download Accelerator Plus and even though I get a crash on ...
  2. IE7 shortcut tool bar
    I had a tool bar in IE6 that had shortcut links in it. I upgraded to IE7 and it disappeared. I can not find it in the options to get it back. any ideas?

Free Tech Articles

  1. WARNING: 5 Reasons why you should NEVER fix a computer for free.
    It is in our nature to love the puzzle. We are obsessed. The lot of us. We love puzzles. We love the challenge. We thrive on finding the answer. We hate disarray. It bothers us deep in our soul. W...
  2. SCCM OSD Basic troubleshooting
    SCCM 2007 OSD is a fantastic way to deploy operating systems, however, like most things SCCM issues can sometimes be difficult to resolve due to the sheer volume of logs to sift through and the dispe...
  3. Migrate Small Business Server 2003 to Exchange 2010 and Windows 2008 R2
    This guide is intended to provide step by step instructions on how to migrate from Small Business Server 2003 to Windows 2008 R2 with Exchange 2010. For this migration to work you will need the fo...
  4. Create a Win7 Gadget
    This article shows you how to create a simple "Gadget" -- a sort of mini-application supported by Windows 7 and Vista. Gadgets can be dropped anywhere on the desktop to provide instant information, ...
  5. Outlook continually prompting for username and password
    There have been a lot of questions recently regarding Outlook prompting for a username and password whilst using Exchange 2007. There are a few reasons why this would happen and I will try to cover t...
  6. Backup Exchange 2010 Information Store using Windows Backup
    There seems to be quite a lot of confusion around the ability to backup Exchange 2010 using the built in Windows Backup feature. This stems from the omission of this feature prior to Exchange 2007 s...

Cloud Class Webinars

  1. Avoiding Bugs in Microsoft Access
    Alison Balter takes and in-depth look at avoiding bugs in Access. In this webinar you will learn about using the immediate window to debug your applications, invoking the debugger, using breakpoints to troubleshoot, stepping through code, setting the next statement to execute, ...
  2. Top 10 Best New Features in Visio 2010
    Scott Helmers gives live demonstrations of the top 10 new features in Visio 2010. This webinar will teach you how to create compelling diagrams by adding shapes to the page with a single click, linking the shapes in a diagram to data in Excel (or SQL Server, or SharePoint), ...
  3. IT Consultant Business Secrets Revealed
    Michael Munger, Experts Exchange tech pro and IT consultant, pulls back the curtain on his very successful businesses and answers question on every IT consultant and business owner should know about. He shares secrets on what he did to solve the 5 most common problems in IT, ...
  4. Disaster Recovery and Business Continuity
    Quest CTO, Mike Billon, gives an overview of the steps involved in building a dunamic disaster recovery plan. Through case studies and an examination of software/hardware tooles for monitoring and testing, you'll gain a better understandin of where you are, where you want ...
  5. Organize Your Visio Diagrams with Containers and Lists
    Scott Helmers uses cross functional flowcharts, wireframe diagrams, data graphic legends and seating charts to teach you: how to ustilize all three new structured diagram components in Visio 2010, the best practices for organizeing shapes in previous version of Visio, how to organize ...
  6. How to Us Objects, Properties, Events and Methods in Microsoft Access
    Alison Dalter gives an in-depbth look at objects, properties, events and methods in Microsoft Access. In this webinar you will learn about using the object browser, referring to objects, working with properties and methods, working with object variables, understanding the ...

Join the Community

Give a Little. Get a Lot.

Join the community of experts here and help other tech pros by answering question in your area of expertise. You can earn FREE access to all Experts Exchange's premium features and resources.

Join the Community

Answers

 

by: war1Posted on 2007-09-27 at 15:43:18ID: 19975318

Greetings SECIRMU !

1. An addon may be interfering with IE. Disable Addons.  Go to Tools > Add-on Manager, and uncheck the addons.

2. Reset IE settings.  Go to Tools > Internet Options > Advanced.  Click on "Reset" button. Click OK. Close all browsers. Reboot the computer.

3. Check if a program running in the background is interfering with Internet Explorer. Temporarily disable antivirus, firewall, antispyware, ad-blocker, popup blocker, and all Norton programs.

4. Uninstall and reinstall IE7. Make sure you have the latest updates.

Hope this helps, war1

 

by: war1Posted on 2007-10-01 at 09:03:49ID: 19991626

SECIRMU,

We have not heard from you. Did any comment help you solve your problem? Do you have any more question? If an Expert helped you, please accept his/her answer above with an excellent or good grade.

Thanks, war1

 

by: SECIRMUPosted on 2007-10-01 at 09:09:13ID: 19991675

I have done 1. 2. and 3. and no luck.  I would like to mention that the problem showed up even before I clicked the final reboot for the installation of IE7.  Of course, on others I completed the final reboot and it was like that as soon as I logged back in again (locally to avoid domain policy being the culprit).  Come to think of it, I have done step four as well, though in a previous round of troubleshooting.  So I can say I have tried all suggestions with no success.

 

by: war1Posted on 2007-10-01 at 09:13:41ID: 19991716

SECTRMU,

How did you create the IE icon on Desktop?

Here is how to show the IE icon via registry setting
http://www.theeldergeek.com/hide_internet_explorer_desktop_icon.htm

 

by: SECIRMUPosted on 2007-10-01 at 10:16:37ID: 19992208

The IE6 icon was on the desktop from before and it just updated itself to 7 as part of the upgrade.  These are XP machines so unlike Vista, it can be placed on the desktop by going to "Display Properties/Desktop/Customize Desktop."  FWIW, I did add the key you mentioned, and it echoes the status of whatever the setting is in the "Customize Desktop" settings, but again, it still has the corrupted icon.  The only thing that has "kind of" helped is the following reg entry.  But it reverts the icon back to the IE6 icon, and still doesn't fix IE links association in Windows explorer.

Windows Registry Editor Version 5.00

; This Reg fix will fix the Internet exporer's desktop icon.

[-HKEY_CLASSES_ROOT\CLSID\{871C5380-42A0-1069-A2EA-08002B30309D}]

[HKEY_CLASSES_ROOT\CLSID\{871C5380-42A0-1069-A2EA-08002B30309D}]
"InfoTip"=hex(2):40,00,73,00,68,00,64,00,6f,00,63,00,6c,00,63,00,2e,00,64,00,\
  6c,00,6c,00,2c,00,2d,00,38,00,38,00,31,00,00,00
"LocalizedString"=hex(2):40,00,73,00,68,00,64,00,6f,00,63,00,6c,00,63,00,2e,00,\
  64,00,6c,00,6c,00,2c,00,2d,00,38,00,38,00,30,00,00,00

[HKEY_CLASSES_ROOT\CLSID\{871C5380-42A0-1069-A2EA-08002B30309D}\DefaultIcon]
@=hex(2):73,00,68,00,64,00,6f,00,63,00,6c,00,63,00,2e,00,64,00,6c,00,6c,00,2c,\
  00,2d,00,31,00,39,00,30,00,00,00

[HKEY_CLASSES_ROOT\CLSID\{871C5380-42A0-1069-A2EA-08002B30309D}\InProcServer32]
@=hex(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,00,74,00,25,\
  00,5c,00,73,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,73,00,68,00,\
  64,00,6f,00,63,00,76,00,77,00,2e,00,64,00,6c,00,6c,00,00,00
"ThreadingModel"="Apartment"

[HKEY_CLASSES_ROOT\CLSID\{871C5380-42A0-1069-A2EA-08002B30309D}\shell]
@="OpenHomePage"

[HKEY_CLASSES_ROOT\CLSID\{871C5380-42A0-1069-A2EA-08002B30309D}\shell\OpenHomePage]
@="Open &Home Page"
"MUIVerb"="@shdoclc.dll,-10241"

[HKEY_CLASSES_ROOT\CLSID\{871C5380-42A0-1069-A2EA-08002B30309D}\shell\OpenHomePage\Command]
@=hex(2):22,00,43,00,3a,00,5c,00,50,00,72,00,6f,00,67,00,72,00,61,00,6d,00,20,\
  00,46,00,69,00,6c,00,65,00,73,00,5c,00,49,00,6e,00,74,00,65,00,72,00,6e,00,\
  65,00,74,00,20,00,45,00,78,00,70,00,6c,00,6f,00,72,00,65,00,72,00,5c,00,69,\
  00,65,00,78,00,70,00,6c,00,6f,00,72,00,65,00,2e,00,65,00,78,00,65,00,22,00,\
  00,00

[HKEY_CLASSES_ROOT\CLSID\{871C5380-42A0-1069-A2EA-08002B30309D}\ShellFolder]
"Attributes"=dword:00000024
"HideFolderVerbs"=""
"WantsParseDisplayName"=""
"HideOnDesktopPerUser"=""

 

by: SECIRMUPosted on 2007-10-01 at 10:52:18ID: 19992479

I took out the "DefaultIcon" line and now I have the correct icon and it will open on double click, but I still don't have "start without addons" and the .URL file association is still hosed.  I tried exporting the .URL key for a working machine and importing on a corrupted machine, but no dice.

 

by: SECIRMUPosted on 2007-10-01 at 10:58:32ID: 19992530

oops, I take that back, the .URL thing is kind of working now; it took a few seconds.  But still, 1) it shouldn't happen in the first place, and 2) the "start without addons" is still not showing up and 3) still the properties of a .URL file do not show as they should.

And overall, this corruption shouldn't happen to begin with.

 

by: war1Posted on 2007-10-01 at 11:48:06ID: 19992979

SECTRMU, glad you got the IE7 icon working, which is your original question.

Start without Addon is a shortcut.  Go to Start Menu > Programs > Accessories > System Tools.  Right click on Internet Explorer (No Addons), and drag the link to the desktop, When you release the mouse, you will be given open to move, copy, or create shortcut. Select Copy.  Then you will have an IE7 icon that will start without addon.

Note:  The run command line is as follows: "C:\Program Files\Internet Explorer\iexplore.exe" -extoff

 

by: SECIRMUPosted on 2007-10-01 at 15:50:15ID: 19994853

I don't consider the icon to be completely working, because the "Start Without Add-ons" is part of the main icon, and I still don't have it.

 

by: SECIRMUPosted on 2007-10-03 at 11:07:31ID: 20008719

Well it comes down to two things:

        1. The IE7 Icon missing the two lines "Open Home Page" and "Start Without Add-ons"
        2. The .URL file association is all goofed

The triggering cause is unknown (though patches and policy have been ruled out).

 

by: SECIRMUPosted on 2007-10-04 at 14:04:32ID: 20017849

Upping to 425

 

by: war1Posted on 2007-10-04 at 14:17:05ID: 20017938

SECIRMU,

So far we have been looking at the IE icon. If we fix the file association, we may be able fix the IE icon also.  Restore your association to default
http://www.dougknox.com/xp/file_assoc.htm

Use the LNK (Shortcut) File Association Fix (Restores Default Shortcut Behavior)
There may be other association that you need fixing.

 

by: SECIRMUPosted on 2007-10-05 at 08:32:07ID: 20022709

The HTM/HTML associations were never damaged.  Nonetheless I tried the .URL and .LNK with still no luck.  There's something to note about .URL properties, when one does a right/click and properties, it should come up with a middle tab that says "Web Document" which contains the address.  I tried the .URL fix hoping that would be fixed and unfortunately it didn't.  I'm going to try a reinstall of IE7.

 

by: SECIRMUPosted on 2007-10-05 at 11:56:32ID: 20024585

Reinstalling IE7 actually made the icon problem come back again.  Going to reapply the reg entry so it at least has the corrected icon.

 

by: SECIRMUPosted on 2007-10-09 at 11:36:12ID: 20043322

upping to 450.  One of my colleagues suggested reinstalling 908531 but it didn't help.

 

by: SECIRMUPosted on 2007-10-12 at 18:05:39ID: 20069917

Upping to 475.

 

by: SECIRMUPosted on 2007-10-19 at 11:43:43ID: 20111223

500 and if no one can figure it out I'm burning an MSDN call...

 

by: war1Posted on 2007-10-19 at 12:26:12ID: 20111570

SECIRMU, I am out of ideas. Sorry I could not help you more.

 

by: SECIRMUPosted on 2007-10-19 at 14:19:48ID: 20112485

It's ok.  It's a toughie.  I think that MS shouldn't charge for the call because it's likely a bug within their own OS.

 

by: SECIRMUPosted on 2007-11-05 at 13:54:29ID: 20219858

I did get a little glimmer of insight into the problem.  When I took the machine out of the domain, and did some extraneous cleaning (I don't remember what all I did) the problem magically disappeared.  I'm beginning to think it's our IE zones policy which was created in 2003 back from a machine running IE6 (don't know if it was 2000 or XP).  But I think that's somehow contributing to the problem.

 

by: war1Posted on 2007-11-05 at 14:39:53ID: 20220174

So you have a group policy or zone policy which causes the problem?

 

by: SECIRMUPosted on 2007-12-14 at 10:56:42ID: 20473638

I had thought that was the case, but I just checked a new machine which we put in our new OU structure, completely untouched by the old policy, and it's still having the problem.  MS is stumped.  We were going to send an image of the machine so they could dissect it, but the problem seems to go away whenever we make an image of the box.

 

by: lannymPosted on 2008-01-15 at 06:03:05ID: 20662572

I just had the same problem, this solution appears to have corrected the problem on my system.

1. Un-installed IE7
2. Re-Installed IE7 from direct download on Microsoft site (~~ NOT ~~ using windows/microsoft update). http://www.microsoft.com/windows/ie/default.mspx

 

by: robkuhnPosted on 2008-02-28 at 09:41:32ID: 21006190

Not sure if this will help but I just ran into this same problem and got it resolved.

Last week when SP3 RC2 for Windows XP was released, I prepared a new machine to test it on.  I downloaded the complete SP3 RC2 from Microsoft and applied it to this machine and things went fine.

Yesterday I happen to notice that the "Safely Remove Hardware" icon was missing from the taskbar.  I could bring it up via RunDll32.exe.  I was able to re-register the DLL successfully but it never showed up in the taskbar.

I managed to fix this by doing a SFC /SCANNOW and I think this is what broke my MSIE.  SFC requested that I insert my WinXP CD but it was calling for SP3 RC2 - I did not have it but I did have my WinXP CD which had SP2 on it.  I assumed that it would be fine and that it would prompt me if it came across an older system file (when compared to any that was installed via SP3 RC2).

After several minutes (15 minutes?) it finished and I rebooted the machine.

The icon was now back in the taskbar. *YAY*

This morning I went to launch MSIE from the Desktop icon and found that it had created a shortcut instead.

Oddly, I could launch MSIE from the Start menu just fine.  The shortcuts it created did not launch MSIE either and if I just highlighted the MSIE icon and hit ENTER it would just continue to spawn more shortcuts.

In one of my searches here in EE that was a link to a free utility called IEFix.  I ran it and it prompted me to insert the SP3 RC2 CD as it was looking for IEXPLORER.EXE.  Basically it did not help.

Finally I just uninstalled MSIE 7.0 and downloaded it from Microsoft using FireFox :) and reinstalled.

Now my MSIE works again but I have once again lost my "Safely Remove Hardware" icon from the taskbar.

That all said, I think SFC (that in connection with SP3 RC2 being installed) is what broke my MSIE because I did not have any .  Reinstalling MSIE has now (some how) broken my "Safely Remove Hardware" icon - even after successfully re-registering the DLL - so I'm back to where I started.

But my MSIE Desktop icon works correctly.  :)

 

by: robkuhnPosted on 2008-02-28 at 10:03:26ID: 21006369

Update: I got my "Safely Remove Hardware" icon back in the taskbar and my MSIE is still working.  :)

Link: http://www.experts-exchange.com/OS/Microsoft_Operating_Systems/Windows/XP/Q_23039582.html

 

by: Computer101Posted on 2008-09-26 at 15:48:19ID: 22584507

PAQed with points refunded (500)

Computer101
EE Admin

20120131-EE-VQP-002

3 Ways to Join

30-Day Free Trial

The Experts

98% positive feedback on 31,087 answers since March 2000. angeliii is a Microsoft Most Valuable Professional for his work with MS SQL Server & Develoment.

He has also proven his knowledge of Visual Basic Programming, PHP Scripting and Oracle Databases.

The Experts

97% positive feedback on 10,752 answers since July 2000. lrmoore has more than 18 years experience in the networking industry.

The six-time Mircosoft MVPs specialties include firewalls, virtual private networking, and network management.

Testimonials

"...and excellent source for support... Kind of like having your very own IT dept." Electriciansnet

Testimonials

"I was apprehensive at signing up at first. However... it has already made my life as an IT administrator much easier." JaCrews

Testimonials

"WOW! You guys have great, active, and knowledgeable people on here." moore50

Business Clients

Business Clients

In the Press

"If you’ve got a question... Experts Exchange can supply an answer.”

In the Press

"...an invaluable aid for both IT professionals and those who require tech support."

In the Press

"where IT professionals provide quick answers on just about any topic"

Business Account Plans

Loading Advertisement...